Senior Gateway Agent (Air Export)

C.H. Robinson; Orange (CA); Hybrid; USD 30,000 - 63,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision

401(k) with company match

Paid time off

Job summary

C.H. Robinson is seeking a Senior Gateway Agent (Air Export) to manage time-critical, temperature-controlled pharma cargo. This role combines hands-on logistics with customer-focused execution, supporting a global network and ensuring compliant, efficient shipments.

On-site three days a week with two remote days, you will work across regions, aligning with SOPs and driving continuous improvements in gateway operations.

Qualifications

• High school diploma or GED required; associate/bachelor's preferred.
• Minimum 3 years of Global Forwarding experience.
• Ability to provide evening and weekend coverage as needed.

Responsibilities

• Oversee international air shipment lifecycle from PO to delivery.
• Prepare, process, and assemble time-critical pharma air shipment docs.
• Ensure documentation is accurate and released on time.
• Coordinate shipments per SOPs and regulations.
• Maintain shipment data in Navisphere with high integrity.
• Offer guidance on requirements and initiatives for time-critical shipments.
• Collaborate with internal teams, global offices, agents and vendors.
• Identify process and tech improvements to boost efficiency and service.

Skills

Global Forwarding experience

Evening/weekend coverage

Problem-solving

Education

High school diploma or GED

Bachelor's/Associate preferred

Tools

Navisphere

Job description

Hybrid

Orange, CA United States of America

Des Plaines, IL United States of America

Rolling Meadows, IL United States of America

Full time

R49577

C.H. Robinson is seeking a Senior Gateway Agent (Air Export) to join our team. In this role, you will be responsible for overseeing the successful execution of time critical, temperature control and pharma cargo. You will serve as a key resource for operations and process excellence. You will drive operational efficiency in gateway operations, maintain compliance with company standards, and support the achievement of business objectives through consistent execution and collaboration. The role offers the opportunity to combine operational experience and a customer-focused approach to deliver high-quality outcomes for high touch cargo.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

The work schedule for this role is 9:00 a.m. to 6:00 p.m. Pacific time on Mondays and Fridays and 9:00 a.m. to 6:00 p.m. Eastern time Tuesday through Thursday, based on the candidate location. This role also requires flexibility to work every other Saturday, depending on business needs.

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Manage the international air shipment lifecycle, from purchase order issuance through final cargo delivery

• Prepare, process, and assemble documentation for time-critical, temperature-controlled, and pharmaceutical air shipments

• Ensure shipment documentation is accurate, complete, and released to carriers, customers, and agents on time

• Execute and coordinate shipments in accordance with customer requirements, standard operating procedures, and industry regulations

• Create, maintain, and update shipments in Navisphere, ensuring accurate data and a high level of shipment integrity

• Apply industry expertise and critical thinking to resolve complex shipment challenges and minimize service disruptions

• Serve as a key point of contact and subject matter expert for internal teams, global offices, agents, and external vendors

• Provide guidance on time-critical, temperature-controlled, and pharmaceutical shipment requirements, processes, and initiatives

• Build collaborative relationships across the department, branch, and global network to support seamless shipment execution

• Identify and recommend process and technology improvements that increase efficiency, strengthen service, and improve financial performance

Required Qualifications:

• High school diploma or GED

• Minimum 3 years of Global Forwarding industry experience

• Provide evening and weekend coverage when required to support client and business operations

Preferred Qualifications:

• Associate’s or bachelor’s degree from an accredited college or university

• Knowledge or coursework in Supply Chain, Logistics, or International Business

• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily

• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

• High level of attention to detail

• Ability to work in a fast-paced and deadline-driven office environment

• Proactive, ambitious, hardworking, and analytical mindset

Compensation Range

$21.76 - $45.96

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING (https://www.chrobinson.com/en-us/about-us/careers/life-at-chr/benefits-and-wellbeing/) page

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .