Senior Gateway Agent (Air Export)

C.H. Robinson Worldwide; Long Beach (CA); Hybrid; USD 30,000 - 63,000; Full time

Job summary

C.H. Robinson Worldwide is seeking a Senior Gateway Agent (Air Export) to oversee time-critical, temperature-controlled, and pharmaceutical air shipments.

You will serve as a key operations resource, driving efficiency and ensuring compliance with company standards. The role requires on-site collaboration three days a week with two remote days, and a schedule that may include alternate Saturdays based on business needs.

Qualifications

• High school diploma or GED
• Minimum 3 years of Global Forwarding industry experience
• Provide evening and weekend coverage when required to support client and business operations
• Associate’s or bachelor’s degree from an accredited college or university (preferred)
• Knowledge or coursework in Supply Chain, Logistics, or International Business (preferred)

Responsibilities

• Manage the international air shipment lifecycle, from PO issuance through final cargo delivery.
• Prepare, process, and assemble documentation for time-critical, temperature-controlled, and pharmaceutical air shipments.
• Ensure shipment documentation is accurate, complete, and released to carriers, customers, and agents on time.
• Execute and coordinate shipments in accordance with customer requirements, SOPs, and regulations.
• Create and maintain shipments in Navisphere with accurate data and high shipment integrity.
• Provide guidance on time-critical, temp-controlled, and pharmaceutical shipment requirements and initiatives.

Skills

Prioritization

Multi-tasking

Flexibility

Critical thinking

Problem solving

Attention to detail

Analytical mindset

Proactive

Education

Associate/Bachelor's degree

Job description

C.H. Robinson is seeking a Senior Gateway Agent (Air Export) to join our team. In this role, you will be responsible for overseeing the successful execution of time critical, temperature control and pharma cargo. You will serve as a key resource for operations and process excellence. You will drive operational efficiency in gateway operations, maintain compliance with company standards, and support the achievement of business objectives through consistent execution and collaboration. The role offers the opportunity to combine operational experience and a customer-focused approach to deliver high-quality outcomes for high touch cargo.At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.The work schedule for this role is 9:00 a.m. to 6:00 p.m. Pacific time on Mondays and Fridays and 9:00 a.m. to 6:00 p.m. Eastern time Tuesday through Thursday, based on the candidate location. This role also requires flexibility to work every other Saturday, depending on business needs.Responsibilities:The duties and responsibilities of this position consist of, but are not limited to, the following:Manage the international air shipment lifecycle, from purchase order issuance through final cargo deliveryPrepare, process, and assemble documentation for time-critical, temperature-controlled, and pharmaceutical air shipmentsEnsure shipment documentation is accurate, complete, and released to carriers, customers, and agents on timeExecute and coordinate shipments in accordance with customer requirements, standard operating procedures, and industry regulationsCreate, maintain, and update shipments in Navisphere, ensuring accurate data and a high level of shipment integrityApply industry expertise and critical thinking to resolve complex shipment challenges and minimize service disruptionsServe as a key point of contact and subject matter expert for internal teams, global offices, agents, and external vendorsProvide guidance on time-critical, temperature-controlled, and pharmaceutical shipment requirements, processes, and initiativesBuild collaborative relationships across the department, branch, and global network to support seamless shipment executionIdentify and recommend process and technology improvements that increase efficiency, strengthen service, and improve financial performanceRequired Qualifications:High school diploma or GEDMinimum 3 years of Global Forwarding industry experienceProvide evening and weekend coverage when required to support client and business operationsPreferred Qualifications:Associate’s or bachelor’s degree from an accredited college or universityKnowledge or coursework in Supply Chain, Logistics, or International BusinessStrong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change dailyCritical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needsHigh level of attention to detailAbility to work in a fast-paced and deadline-driven office environmentProactive, ambitious, hardworking, and analytical mindsetWe will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.Compensation Range$21.76 - $45.96The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.EOE\\Disabled\\VeteranBenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:Three medical plans which includePrescription drug coverageEnhanced Fertility benefitsFlexible Spending AccountsHealth Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid observed holidays2 paid floating holidays for U.S. hourly employeesFlexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and CanadaPaid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunitiesLearn more about our benefit offerings on our BENEFITS & WELLBEING page