Global Forwarding Agent (Ocean Export)

C.H. Robinson; Rolling Meadows (IL); Hybrid; USD 32,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

C.H. Robinson is seeking a Global Forwarding Agent (Ocean Export) in Rolling Meadows, IL to manage the shipment lifecycle and serve as the primary customer contact. The role demands detail-oriented, service-savvy problem solvers in a fast-paced environment.

You will be hands-on with customers, collaborating with internal teams and third‑party agents; training will jumpstart your knowledge of our systems and processes, leading to a path in Operations, Sales, or Account Management.

Qualifications

• High school diploma or GED
• Minimum of 1 year of Global Forwarding experience

Responsibilities

• Understand international shipping processes from PO issuance to cargo delivery
• Coordinate shipments to meet SOP requirements (booking approvals, pre-alerts, filings, delivery, invoicing)
• Collaborate with international teams and third‑party agents to ensure efficiency and service
• Provide reporting and documentation support to customers
• Participate in customer business reviews

Skills

Customer service

Communication

Multi-tasking

Problem solving

Education

High school diploma or GED

Bachelor’s degree

Tools

Microsoft Office

Job description

We’re C.H. Robinson, one of the world’s largest logistics platforms and we’re looking for our next Global Forwarding Agent (Ocean Export). Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.

A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands‑on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry‑leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high‑performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

If this all sounds good, let’s talk more about what you’ll be working on.

At C.H. Robinson, we’re firm believers in the power of in‑person collaboration to fuel innovation and support training. In this role, you will engage with peers on‑site 5 days a week, igniting creativity and driving impactful results. Upon successful completion of your training, you will then switch to 3 days a week in the office, working the rest of the time from home. This role strikes the perfect balance between teamwork and autonomy.

Responsibilities:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:

• Collaborate with our international team members and third‑party agents to ensure efficiency, excellent customer service and creative problem resolution.
• Build great relationships with customers, responding timely and following up on issue resolution
• Provide reporting and documentation support to internal and external customers.
• Participate in customer business reviews.
• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Required Qualifications:

• High school degree or GED equivalent
• Minimum of 1 year of Global Forwarding experience

Preferred Qualifications:

• Values a diverse and inclusive work environment
• Proficient in Microsoft Office Suite of programs
• Excellent communication, prioritization, and multi‑tasking skills
• Proven track record of strong customer service skills, interacting with customers and being client focused
• Excellent follow up with customers and the network
• Critical‑thinking, flexibility, and problem‑solving skills to adapt to ever‑changing tasks and customer needs
• High level of attention to detail
• Ability to work in a fast‑paced and deadline‑driven environment
• Bachelor’s degree

Compensation Range $23.08 – $36.44

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job‑related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOEDisabledVeteran

Benefits

Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top‑tier benefits that matter to you most, including:

• Three medical plans which include

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short‑Term and Long‑Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team‑building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page