Global Forwarding Agent - Ocean Export

Uloop Inc.; Miami (FL); Hybrid; USD 31,326 - 48,739; Full time

Benefits offered by this job

Two medical plans

401(k) with 6% company matching

Paid time off (PTO)

Job summary

C.H. Robinson is seeking a Global Forwarding Agent in Miami, Florida. In this role, you will be responsible for managing the shipment lifecycle of global freight, ensuring operational excellence, and maintaining great customer relationships. You must engage closely with customers while working both on-site and remotely.

The ideal candidate will have a high school diploma or GED and a minimum of one year of Global Forwarding experience. The compensation ranges from $22.74 to $35.38 per hour, commensurate with experience. Various benefits including medical plans, paid time off, and a 401(k) with company matching are also offered.

Qualifications

• Minimum of 1 year of Global Forwarding experience, specifically in ocean exports.
• Ability to work in a fast-paced and deadline-driven environment.

Responsibilities

• Coordinate tasks on shipments to meet customer SOP requirements.
• Build great relationships with customers, responding timely.
• Participate in customer business reviews.

Skills

Detail-oriented

Strong customer service skills

Critical thinking

Flexibility

Education

High school degree or GED equivalent

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Global Forwarding Agent

We’re C.H. Robinson, one of the world’s largest logistics platforms, and we’re looking for our next Global Forwarding Agent. Are you detail‑oriented, service‑savvy, and a problem‑solver? If so, this might be the perfect role for you.

As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight. A successful Global Forwarding Agent thrives in a lightning‑fast environment, finding swift resolutions to transportation and documentation problems, and works closely with customers from the start of the shipment process. We offer a dynamic, industry‑leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high‑performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

In this role, you will engage with peers on‑site 4–5 days a week, igniting creativity and driving impactful results. Upon successful completion of your training, you will then switch to 2–3 days a week in the office, working the rest of the time from home. This role strikes the perfect balance between teamwork and autonomy.

Responsibilities

• Maintain operational excellence by understanding the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
• Apply industry knowledge and critical thinking to adapt processes and create solutions in response to challenges both internally and externally.
• Coordinate tasks on shipments to meet all customer SOP requirements: booking approvals, processing pre‑alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Facilitate relationships by collaborating with our international team members and third‑party agents to ensure efficiency, excellent customer service, and creative problem resolution.
• Build great relationships with customers, responding timely and following up on issue resolution.
• Provide reporting and documentation support to internal and external customers.
• Participate in customer business reviews.

Required Qualifications

• High school degree or GED equivalent.
• Minimum of 1 year of Global Forwarding experience, specifically in ocean exports.

Preferred Qualifications

• Values a diverse and inclusive work environment.
• Proficient in Microsoft Office Suite of programs.
• Excellent communication, prioritization, and multi‑tasking skills.
• Proven track record of strong customer service skills, interacting with customers and being client‑focused.
• Excellent follow‑up with customers and the network.
• Critical‑thinking, flexibility, and problem‑solving skills to adapt to ever‑changing tasks and customer needs.
• High level of attention to detail.
• Ability to work in a fast‑paced and deadline‑driven environment.
• Bachelor’s degree.

Compensation

Compensation Range $22.74 – $35.38 per hour. The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job‑related skills, experience, and relevant education or training.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Equal Opportunity Employment

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected. EOE//Disabled/Veteran

Benefits

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short‑Term and Long‑Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team‑building opportunities