Senior Funeral & Cemetery Collections Specialist Remote

State of Wisconsin; Madison (WI); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Vacation time

Holiday pay

Health plan options

Pension plan with 7.25% employer match

Flexible spending accounts

Well Wisconsin Wellness Program

Employee assistance program

Job summary

The State of Wisconsin is seeking a Wisconsin Funeral and Cemetery Aids Collections Specialist-Senior to research, develop, operate, and improve the Wisconsin Funeral and Cemetery Aids Program. The role includes processing applications, verifications, decisions, and payments with a focus on sensitive, complex outcomes.

The position offers remote flexibility up to five days per week, with attendance at the Madison central office about twice monthly, a 12-month probation, and a robust benefits

Qualifications

• Experience with case management, including assessing and maintaining detailed case files.
• Ability to convey complex information to non-technical audiences in person, by phone, or in writing.
• Experience reviewing documentation for accuracy and completeness.

Responsibilities

• Participating in program planning and policy settings, including development of procedures.
• Coordinating and processing program applications, verification checklists, notices of decisions, and payments.

Skills

Case management

Communicating complex info

Documentation review

Job description

The State of Wisconsin is seeking a Wisconsin Funeral and Cemetery Aids Collections Specialist-Senior to research, develop, operate, and improve the Wisconsin Funeral and Cemetery Aids Program. The role includes processing applications, verifications, decisions, and payments with a focus on sensitive, complex outcomes.

The position offers remote flexibility up to five days per week, with attendance at the Madison central office about twice monthly, a 12-month probation, and a robust benefits