Senior Functional Consultant, SAP GTS

Robotics Technologies; Minneapolis (MN); On-site; USD 140,000 - 170,000; Full time

Job summary

Robotics Technologies LLC is seeking a Senior Functional Consultant for SAP Global Trade Services (GTS) to provide L2/L3 application maintenance for our live trade landscape. You will keep GTS processes stable and compliant, resolve incidents within SLA, and drive improvements across import/export operations.

You will support all GTS sub-modules, mentor juniors, coordinate with ABAP/Basis teams, and contribute to regulatory updates and audits.

Qualifications

• Bachelor's degree in Engineering, Supply Chain, IT or related field.
• 12+ years of SAP functional consulting with deep SAP GTS expertise.
• Hands-on across GTS modules: Compliance, Customs, Risk, ECM.
• Experience with live production supports, SLAs and ITSM tooling.

Responsibilities

• Provide L2/L3 support for SAP GTS incidents and service requests within SLAs.
• Root cause analysis and permanent fixes for recurring issues.
• Support all GTS sub-modules: Compliance, Customs, Risk, ECM.
• Manage LTSDs, supplier declarations, and license determinations.
• Coordinate with ABAP, Basis, and integration teams on fixes.
• Create/maintain documentation, SOPs, and mentor juniors.

Skills

SAP GTS

L2/L3 support

ITIL concepts

Jira or ITSM

Stakeholder mgmt

Process improvement

Education

Bachelor's degree in Engineering, Supply Chain, IT

Tools

Jira

ABAP debugging

PI/PO monitoring

Job description

• We are looking for a Senior Functional Consultant in SAP Global Trade Services (GTS) to provide L2/L3 application maintenance and support for our live trade compliance and customs landscape. You will keep GTS / E4H processes stable, compliant, and continuously improved, resolving incidents within SLA, handling change requests, working on enhancements and acting as the subject matter expert for import and export operations.
• Key Responsibilities
• Provide L2/L3 support for SAP GTS, resolving incidents, service requests, and problem tickets within agreed SLAs.
• Perform root cause analysis for recurring issues and implement permanent fixes.
• Support all GTS sub-modules:
• Compliance Management: sanctioned party list screening, embargo checks, export and import control, license determination and management, blocked document handling.
• Customs Management: import and export declarations, transit procedures, customs document processing, and error resolution.
• Risk Management: preference management, LTSD processing, and related trade risk processes.
• Electronic Communication Management: monitoring and troubleshooting message exchange with customs authorities and external partners, including failed or stuck messages.
• Manage Long-Term Supplier Declarations (LTSDs), including vendor declaration requests, reminders, validation, and preference determination.
• Support day-to-day import and export processing, including feeder system integration with SAP SD, MM, and LE, and resolve document transfer and replication issues.
• Monitor batch jobs, interfaces, and master data replication (business partners, materials, customs tariff numbers), and fix failures proactively.
• Maintain and update master data, legal regulations, sanctioned party lists, tariff and duty data, and customs authority changes.
• Handle small enhancements and change requests, including analysis, configuration, functional specs, testing, and transport management.
• Support regulatory and statutory updates, audits, and period-end or peak-season activities.
• Coordinate with ABAP, Basis, and integration teams on defect fixes and system changes.
• Create and maintain support documentation, knowledge base articles, and SOPs.
• Mentor junior consultants and support knowledge transfer and user training.
• Suggest process improvements and automation to reduce ticket volumes.

Required Qualifications:

• Bachelor’s degree in Engineering, Supply Chain, IT, or a related field.
• Minimum 12 years of relevant experience in SAP functional consulting, with significant depth in SAP GTS.
• Hands-on experience across all GTS sub-modules: Compliance Management, Customs Management, Risk Management, and Electronic Communication Management.
• In-depth knowledge of LTSDs and the preference management process.
• Hands-on experience in import and export processing in a live production environment.
• Proven experience in application maintenance and support, with incident, problem, and change management.
• Experience working with SLAs and ticketing tools (ITSM, Jira, or similar).
• Strong understanding of international trade regulations, customs, and export controls.
• Strong communication, documentation, and stakeholder management skills.

Preferred Qualifications:

• SAP GTS experienced.
• Experience supporting SAP GTS integrated with ECC.
• ITIL Foundation certification or working knowledge of ITIL processes.
• Working knowledge of ABAP debugging, IDocs, and PI/PO or CPI monitoring.
• Experience supporting 24x7 or follow-the-sun operations.
• Industry experience in manufacturing, automotive, pharma, or high-tech.
• Strong troubleshooting and analytical skills
• Ownership and accountability for ticket resolution
• Ability to work under pressure and prioritize critical incidents
• Clear communication with business users and technical teams
• Willingness to work in shifts or on-call rotations, if required

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.