Senior Front Office Assistant - Orlando Health Cancer Institute

Orlando Health; Orlando (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Orlando Health Cancer Institute, a leading cancer care provider in Florida, is seeking a Senior Front Office Assistant for its ambulatory/physician office. You will perform scheduling, manage phone calls, process lab reports and medical records, and support billing liaison efforts to ensure smooth patient flow.

You will work under the Practice Site Supervisor and Office Managers, handling multiple tasks with accuracy, maintain compliance with policy, and contribute to a patient-centered,

Qualifications

• High School graduate or equivalent.
• Typing speed ~30 wpm or demonstrated competency in practice management software.
• Knowledge of ICD & CPT coding.

Responsibilities

• Schedules and coordinates appointments and patient flow in ambulatory/physician office.
• Answers telephone, takes messages, files lab reports and medical records per policy.
• Performs data entry and maintains accurate patient information.
• Acts as liaison between physician, patient and insurance to obtain referrals/authorizations.
• Maintains regular attendance and compliance with Orlando Health policies.

Skills

Typing speed 30 wpm

Multitasking

Communication skills

Education

High School diploma or equivalent

Tools

Practice management software

Job description

Position Summary

As a top cancer care provider in Florida, Orlando Health Cancer Institute is a comprehensive, multidisciplinary cancer program consisting of six treatment sites and more than 10 practice locations that serve the region's adult oncology needs. Specializing in more than 200 types of cancer, an expert team of medical professionals provides personalized care with the most state-of-the-art technologies, such as advanced radiation and proton therapies, and bone marrow transplant and cellular therapy. Through a robust research program, the institute also supports physician involvement in numerous research studies and clinical trials that give patients access to innovative diagnosis, treatment and symptom management options. In addition to being accredited by the Commission on Cancer, a program of the American College of Surgeons, Orlando Health Cancer Institute has earned accreditations and certifications in several areas - including medical oncology and hematology/oncology, radiation oncology, cellular therapy, rectal cancer, and breast care - from the respective accrediting organizations, and recently was named in the 2023 Becker's Hospital Review "60 Hospitals and Health Systems with Great Oncology Programs" list. Orlando Health Cancer Institute is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida's east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs an

The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office operating under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager and/or the Practice Site Supervisor.

Responsibilities

Essential Functions

• Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
• Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
• Performs word processing and spreadsheet data.
• Performs charge entry and cash handling.
• Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.
• Maintains a clean, safe and organized office.
• Act as a Liaison to assist office billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
• Knowledge of ICD & CPT.

Experience

• Two (2) years' experience in a medical office environment.