Senior Front-Line Taxpayer Advocate Manager

Internal Revenue Service; Birmingham (AL); On-site; USD 106,000 - 163,000; Full time

Job summary

Internal Revenue Service (IRS) in Birmingham, AL is seeking a Front Line Manager within the TAS – Deputy National Taxpayer Advocate team to plan, assign, and review work to resolve complex taxpayer issues. You will lead a team, set priorities, monitor progress, and align with program objectives.

Requirements include a college degree and credentials evaluation if education is from foreign institutions; the role offers a competitive salary range and day schedule, with standard federal benefits.

Qualifications

• A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.

Responsibilities

• Plan work to be accomplished by subordinates, set short-term priorities and prepare schedules for completion of work.
• Assign work based on priorities, and the capabilities of employees.
• Evaluate work performance and make recommendations for recognition or disciplinary action.
• Provide advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization and recommend appointment or promotion.
• Hear and resolve complaints from employees and refer group grievances as appropriate.
• Identify development and training needs and arrange for needed development and training.
• Plan, direct, and coordinate the work of a team resolving complex taxpayer advocacy cases.
• Integrate cross-functional knowledge to facilitate case resolution across IRS divisions.
• Align with TAS program objectives and national priorities while managing resources.

Education

Bachelor’s degree or equivalent

Job description

Internal Revenue Service (IRS) in Birmingham, AL is seeking a Front Line Manager within the TAS – Deputy National Taxpayer Advocate team to plan, assign, and review work to resolve complex taxpayer issues. You will lead a team, set priorities, monitor progress, and align with program objectives.

Requirements include a college degree and credentials evaluation if education is from foreign institutions; the role offers a competitive salary range and day schedule, with standard federal benefits.