Senior Front End & Customer Experience Lead

El Rio Grande Latin Market; Dallas (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

El Rio Grande Latin Market in Dallas is seeking a Front End Assistant to oversee front and back office operations during on-site shifts. The role involves supervising staff, handling customer complaints, and ensuring smooth cashier operations while supporting inventory and budgeting tasks.

The ideal candidate has prior experience in similar roles, is able to lift up to 50 pounds, and can work a flexible schedule including nights and weekends.

Qualifications

• Must be 18 years of age.
• High School Diploma or GED equivalent.
• Previous experience in similar roles.
• Must be able to lift 50 pounds.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Responsibilities

• Take care of front end and back office operations during working hours.
• Handle customer complaints to ensure satisfaction with the service.
• Supervise staff engaged in sales, inventory taking, or customer service.
• Direct recruitment for front-end duties and ensure staff are trained.
• Review inventory and assist in budgeting and planning.
• Train cashiers and head cashiers to ensure smooth monetary operations.
• Monitor cashier performance to avoid errors.
• Perform other related duties as required.

Skills

Customer service

Staff supervision

Recruitment

Budget planning

Inventory management

Education

High School Diploma or GED

Tools

Box cutters

Electric pallet jacks

Job description

El Rio Grande Latin Market in Dallas is seeking a Front End Assistant to oversee front and back office operations during on-site shifts. The role involves supervising staff, handling customer complaints, and ensuring smooth cashier operations while supporting inventory and budgeting tasks.

The ideal candidate has prior experience in similar roles, is able to lift up to 50 pounds, and can work a flexible schedule including nights and weekends.