Senior Front Desk Registration - East Greenbush

Trinity Health; Town of East Greenbush (NY); On-site; USD 26,000 - 33,000; Full time

Job summary

St. Peter's Health Partners in East Greenbush, NY is seeking a Senior Registration Associate for the Outpatient Orthopedics Office. This full-time role focuses on front-end patient access, registration, and revenue cycle tasks in a busy outpatient setting.

You will lead front-desk activities, schedule patients, register and check in/out, and ensure accurate charge entry and efficient end-of-day processing. HIPAA compliance and team collaboration are essential to daily patient care.

Qualifications

• Associate degree preferred; HS diploma/eq allowed with experience.
• Strong proficiency in Microsoft Office and common software.
• Experience delivering excellent customer service in a medical setting.
• Ability to manage multiple priorities in a deadline-driven environment.

Responsibilities

• Schedule and register patients and manage front-end operations.
• Check-in and check-out processes; collect co-pays when applicable.
• Enter charges and process end-of-day tasks.
• Parse and file information into the Electronic Medical Record.
• Maintain patient confidentiality per HIPAA.
• Mentor and supervise staff; balance workload with float pool.
• Coordinate with providers and clinical staff to minimize delays.
• Cross-cover other areas as needed.

Skills

Leadership

Microsoft Office

Customer service

Multi-tasking

Difficult customers

Medical office experience

Lifting 25 lbs

Education

Associate’s degree preferred

High School Diploma/Equivalent Required

Job description

Senior Registration Associate – Outpatient Orthopedics Office – East Greenbush, NY – FT

Employment Type: Full time

Shift: Day Shift

Location: 2 Empire Drive, East Greenbush, NY.

If you are looking for a position as a Senior Registration Associate, in a busy outpatient office, this could be your opportunity. Here at St. Peter's Health Partners, we care for more people in more places.

Position Highlights:

• Quality of Life: Where career opportunities and quality of life converge
• Advancement: Strong orientation program, generous tuition allowance and career development
• Work/Life: Monday - Friday

What you will do:

The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows:

• Scheduling and registration
• Check-in
• Check-out
• Charge entry/claims
• End of day processes
• General duties including but not limited to:
  • Document processing
  • Scanning
  • Inbox monitoring

Responsibilities:

• Ensure distribution of work throughout the team is sufficient to meet daily schedules
• Display leadership qualities
• Manages daily staffing needs in coordination with office and float pool managers
• Serve as a mentor and role model to all colleagues

• Schedules patient appointments to maximize patient access.
• Handles all incoming calls and directs appropriately.
• Registers patient, obtains necessary consent forms and patient demographic data.
• Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts.
• Acts as liaison between patients and clinical staff; monitors for delays and informs patient.
• Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
• Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned.
• Obtains referrals for specialist office visits.
• Consistently and accurately passes charges in accordance with office policies and procedures.
• Information Processing: Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards.
• Maintains patient confidentiality and adheres to HIPAA regulations.
• Works cooperatively with all team members to ensure quality patient care at all times.
• Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.
• Cross covers other areas needed

What you will need:

• Strong leadership skills required
• Associate’s degree preferred, High School Diploma/Equivalent Required
• Demonstrated proficiency with Microsoft Office product and other computer applications
• Demonstrated experience with delivering successful customer service
• Demonstrated experience with handling multiple priorities in a deadline driven environment.
• Managing difficult customers respectfully and without confrontation
• Previous medical office experience preferred
• Ability to lift 25 lbs.

Pay Range:

Pay Range: $18.50 - $23.90

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.