Front Desk Registration Senior - Latham

St. Peter's Health Partners; Latham (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

St. Peter's Health Partners is seeking a Senior Registration Associate for the Outpatient Orthopedics Office in Latham, NY. The role handles scheduling, check-in, check-out, and charge entry, ensuring accurate patient data and smooth daily operations.

The position requires strong customer service, multitasking, and proficiency with Microsoft Office. A high school diploma is required, with an associate degree preferred; medical office experience is a plus.

Qualifications

• Associate’s degree preferred
• Demonstrated proficiency with Microsoft Office and other computer applications
• Demonstrated experience with delivering successful customer service
• Demonstrated experience with handling multiple priorities in a deadline driven environment
• Managing difficult customers respectfully and without confrontation
• Previous medical office experience preferred
• Ability to lift 25 lbs.

Responsibilities

• Coordinate patient scheduling and registration to ensure smooth flow
• Handle check-in and check-out processes and manage payments
• Enter charges and process end-of-day procedures
• Maintain accuracy in document processing, scanning, and inbox monitoring
• Assign and monitor daily staffing to meet patient flow
• Mentor teammates and model professional conduct
• Communicate with providers and staff to resolve patient needs
• Cross-cover other areas as needed

Skills

Leadership

Customer service

Multitasking

Microsoft Office

Education

Associate degree preferred

High School Diploma/Equivalent required

Tools

Microsoft Office

Job description

Senior Registration Associate – Outpatient Orthopedics Office –Latham, NY – FT

If you are looking for a position as a Senior Registration Associate, in a busy outpatient office, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. This position is located at 1182Troy Schenectady Road, Latham, NY.

Employment Type

Full time

Shift

Day Shift

Position Highlights

• Quality of Life: Where career opportunities and quality of life converge
• Advancement: Strong orientation program, generous tuition allowance and career development
• Work/Life: Monday - Friday

What You Will Do

• Scheduling and registration
• Check-in
• Check-out
• Charge entry/claims
• End of day processes
• General duties including but not limited to:
  • Document processing
  • Scanning
  • Inbox monitoring

Responsibilities

• Ensure distribution of work throughout the team is sufficient to meet daily schedules
• Display leadership qualities
• Manages daily staffing needs in coordination with office and float pool managers
• Serve as a mentor and role model to all colleagues
• Schedules patient appointments to maximize patient access.
• Handles all incoming calls and directs appropriately.
• Registers patient, obtains necessary consent forms and patient demographic data.
• Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts.
• Acts as liaison between patients and clinical staff; monitors for delays and informs patient.
• Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
• Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned.
• Obtains referrals for specialist office visits.
• Consistently and accurately passes charges in accordance with office policies and procedures.
• Information Processing: Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards.
• Maintains patient confidentiality and adheres to HIPAA regulations.
• Works cooperatively with all team members to ensure quality patient care at all times.
• Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.
• Cross covers other areas needed

What You Will Need

• Strong leadership skills required
• Associate’s degree preferred, High School Diploma/Equivalent Required
• Demonstrated proficiency with Microsoft Office product and other computer applications
• Demonstrated experience with delivering successful customer service
• Demonstrated experience with handling multiple priorities in a deadline driven environment.
• Managing difficult customers respectfully and without confrontation
• Previous medical office experience preferred
• Ability to lift 25 lbs.

Pay Range

$18.50 - $23.90
Pay is based on experience. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.