Senior Fraud Risk Operations Analyst

Jobber; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

Jobber is seeking a Senior Fraud Risk Operations Analyst to join our Risk Operations team. You will monitor risk alerts, investigate suspicious activity, and implement risk controls to minimize losses while preserving a frictionless customer experience.

You will also directly engage with merchants to address risk concerns and educate on fraud prevention. Ideal candidates bring hands-on fraud operations experience, strong analytical abilities, and a growth mindset to help secure our fintech

Qualifications

• Experience in fraud operations or risk management.
• Strong analytical and investigative skills.
• Ability to communicate with merchants and explain risk concepts clearly.

Responsibilities

• Monitor and review risk alerts flagged by fraud models.
• Investigate suspicious activity using internal and external data sources.
• Apply risk controls to minimize losses while preserving legitimate customers’ experience.
• Engage with merchants to address risk concerns and educate on fraud prevention.

Job description

Do you have a passion for fraud prevention and risk mitigation? Love digging into data to uncover financial threats?

Then Jobber might be the place for you! We're looking for a Senior Fraud Risk Operations Analyst to be part of our growing Risk Operations team. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail's Canada's Top Growing Companies list, and Deloitte Canada's Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we've come a long way from our first customer in 2011—but we've just scratched the surface of what we want to accomplish for our customers.

The Team:

Fintech is one of the fastest-growing parts of Jobber, and a core strategic priority for us as a company. We're investing in this growing area because we believe embedding financial tools within our product deepens our ability to help small businesses be successful. Whether it's helping small businesses get paid using Jobber Payments, offer financing to their customers, or access capital to invest in growth - we believe small business owners should have seamless access to financial tools that allow them to thrive.

Our Risk team is a critical part of the broader Fintech team, and core to Jobber's success - focusing on keeping both Jobber Payments customers and Jobber safe.

The Role:

As a Senior Fraud Risk Operations Analyst, you will play a crucial role in detecting and mitigating fraud losses, ensuring Jobber is protected from financial threats. This role sits within our Risk Operations team, where we leverage technology, AI, analytics, and operational expertise to manage risk effectively.

This is an exciting opportunity within a rapidly growing area of our business. If you have prior experience in fraud operations and a strong growth mindset, this role is for you. You should enjoy hands-on operational work while also contributing to the development and enhancement of risk management practices. You'll thrive in this role if you have a passion for investigation and uncovering the 'why and how' behind fraud risks.

The Senior Fraud Risk Operations Analyst will:

• Monitor and Review Risk Alerts: Conduct daily risk reviews of accounts and transactions flagged by our fraud models.

• Investigate Suspicious Activity: Analyze internal, third-party data sources, and publicly available information to detect and mitigate merchant fraud losses.

• Apply Risk Controls: Implement appropriate risk strategies and interventions to minimize losses while maintaining a frictionless experience for legitimate customers.

• Engage with Customers: Communicate directly with merchants to address risk concerns, educate them on fraud prevention, dispute resolution, and best practices for avoiding charge