Senior Fraud Analyst

Q2 Software, Inc.; Austin (TX); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health & Wellness

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring

Health & Wellness Benefits, including…

Community Volunteering & Philanthropy

Employee Recognition Programs

Job summary

Q2 is seeking a Senior Fraud Analyst to identify, investigate, and prevent fraudulent activities across its platforms. The role collaborates with fraud and risk, product owners, and stakeholders to implement card fraud controls and educate teams on best practices.

The candidate will monitor transactions, analyze data, and develop strategies to reduce fraud losses, while maintaining strong relationships with partners and internal teams in a dynamic fintech environment.

Qualifications

• A minimum of 8 years of relevant experience in card product management, card processing or card risk management with a Bachelor’s in Business, Management, Engineering, CS, or related field; or an advanced degree with 6 years of experience; or equivalent.
• Experience with card risk management tools and fintech risk controls preferred.
• Strong communication, problem-solving and stakeholder management skills.

Responsibilities

• Identify and prevent card fraud across platforms.
• Develop and tune fraud rules with partners and internal teams.
• Educate stakeholders on fraud management best practices.
• Monitor, analyze, and report fraud risk metrics for executives.
• Collaborate with risk, product, and engineering teams to mitigate losses.

Skills

Card risk

Card processing

Risk management

Teamwork

Communication

Data analysis

Self-starter

Education

Bachelor's in Business/related

Advanced degree

CS/Engineering background

Tools

Visa DPS risk tools

Fraud detection tools

Risk management systems

Job description

As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

SUMMARY

Q2 is seeking a Senior Fraud Analyst. This role is responsible for identifying, investigating, and preventing fraudulent activities across our platforms. The ideal candidate will work closely with other fraud and risk, and product owners on the team to accomplish this, and educate internal and external stakeholders around card fraud management best practices, and consulting them on fraud management processes and capabilities. This individual is passionate about fraud, scrappy, driven, and a great problem solver. They will be responsible for monitoring financial activities, identifying suspicious patterns, and investigating and working to prevent potential fraudulent card transactions for Stakeholders. The individual will use data analysis techniques to detect and prevent first and third-party debit & prepaid card fraudulent activity aiming to safeguard stakeholders from financial losses and reputational damage by building rules and follow-through activities against perpetrators; key tasks include reviewing transactions, customer data, and accounting documents to identify anomalies, reporting suspicious activity to relevant parties, and developing strategies to mitigate future fraud risks.

RESPONSIBILITIES

• Subject matter expertise for card-based risk and fraud prevention- related activities
• Play an active role in card fraud prevention activities; which will include writing fraud rules, working with our card payment partners to have fraud rules written, and/or consulting with internal and other external stakeholders to ensure their rule writing efforts are effective
• Educate internal and external stakeholders on card fraud management best practices, and how to effectively use our partner fraud tools and reporting.
• Evaluation of existing and potential tools and processes to enhance detection/prevention, monitoring strategy performance, and reporting on overall fraud losses.
• Reconcile key performance and risk metrics and condense/summarize stakeholder performance for our Executives and Partners.
• Focus on driving stakeholder reductions in fraud losses through working internally and with partners and vendors for development of effective model management, analytics, and reporting
• Own documentation efforts around fraud product and strategies we implement on behalf of internal and external stakeholders
• Build strong relationships with our business partners, and internal and external stakeholders
• Research industry and technology trends, review professional publications within each supported vertical market, and identify new best practices.

Required Skills and Experience

• A minimum of 8 years of relevant experience in card product management, card processing or card risk management with a Bachelor’s in Business, Management, Engineering, CS, or related field; or an advanced degree with 6 years of experience of experience; or equivalent work experience.
• Previous experience with card risk management systems preferred, with Visa and Visa DPS risk tools experience highly preferred
• Previous risk management or financial services, card payment processing, or fintech experience highly preferred
• Strong teamwork, organization, and problem resolution skills
• Excellent verbal, written, presentation and interpersonal skills
• Strong process management capabilities, demonstrated ability manage fraud on card programs at scale
• Self-starter with proven ability to deliver results with minimal assistance is a must
• Highly determined and driven to achieve results with a clear track record of doing so
• Detail oriented with an eye for data analysis
• An effective communicator that can align internal and external stakeholders

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Benefits and Perks

• Health & Wellness
• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - “You Earned it”

Culture & Commitment

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare- offering resources for physical, mental, and professional well-being.

Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements.

Mission Q2’s mission is to build strong and diverse communities by strengthening their financial institutions. That mission shapes the technology we build, how we serve our customers, and how we show up for each other.

Vision We started with a straightforward belief: technology could fundamentally change how financial institutions serve their communities. More than 20 years later, that belief still drives us. Q2 delivers digital banking and lending solutions that help financial institutions deepen relationships, improve experiences, and grow. Across every department and region, Q2 team members bring creativity, collaboration, and purpose to building technology that makes banking stronger, easier, and more human.

Culture & Values Q2’s culture is built by Q2ers and grounded in ten guiding principles that define how we show up for each other, our customers, and our communities. We take our mission seriously. We also have fun doing it. Teams across the company work together to solve hard problems, move quickly, and make a real impact on the financial institutions and communities we serve. We’re also helping shape how AI is applied in financial services, bringing the same disciplined, banking-first approach Q2 has practiced for more than 20 years to this next chapter of innovation.