Senior Fraud Analyst

Q2; Austin (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Q2 is seeking a Senior Fraud Analyst. This role focuses on identifying, investigating, and preventing fraudulent activities across our platforms, working with fraud, risk, and product teams to educate internal and external stakeholders on best practices in fraud management.

The ideal candidate will monitor transactions, review data, and develop rules to mitigate losses, using data analysis to detect patterns and prevent fraud for stakeholders.

Qualifications

• Minimum 8 years of card product management, card processing, or card risk management, with a relevant degree or equivalent experience.
• Experience with card risk management systems and Visa tools is highly preferred.
• Experience in financial services, card payments, or fintech is preferred.
• Strong teamwork, organization, and problem-solving skills.
• Excellent verbal, written, and interpersonal communication.

Responsibilities

• Provide subject matter expertise for card-based risk and fraud prevention.
• Develop and tune fraud rules with card payment partners and stakeholders.
• Educate stakeholders on fraud management best practices and tools.
• Evaluate tools and processes to enhance detection, monitoring, and reporting.
• Reconcile key risk metrics and summarize performance for Executives.
• Drive reductions in fraud losses through model management and analytics.
• Document fraud product strategies for internal and external stakeholders.
• Build strong relationships with business partners and stakeholders.
• Research industry trends and identify new best practices.

Skills

Card risk management

Card processing

Data analysis

Communication skills

Team collaboration

Education

Bachelor's degree

Advanced degree

Tools

Visa DPS risk tools

Job description

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week-featuring learning, community service, and culture-building experiences-we create opportunities to connect, grow, and make an impact.

SUMMARY

Q2 is seeking a Senior Fraud Analyst. This role is responsible for identifying, investigating, and preventing fraudulent activities across our platforms. The ideal candidate will work closely with other fraud and risk, and product owners on the team to accomplish this, and educate internal and external stakeholders around card fraud management best practices, and consulting them on fraud management processes and capabilities. This individual is passionate about fraud, scrappy, driven, and a great problem solver. They will be responsible for monitoring financial activities, identifying suspicious patterns, and investigating and working to prevent potential fraudulent card transactions for Stakeholders. The individual will use data analysis techniques to detect and prevent first and third-party debit & prepaid card fraudulent activity aiming to safeguard stakeholders from financial losses and reputational damage by building rules and follow-through activities against perpetrators; key tasks include reviewing transactions, customer data, and accounting documents to identify anomalies, reporting suspicious activity to relevant parties, and developing strategies to mitigate future fraud risks.

RESPONSIBILITIES

• Subject matter expertise for card-based risk and fraud prevention- related activities
• Play an active role in card fraud prevention activities; which will include writing fraud rules, working with our card payment partners to have fraud rules written, and/or consulting with internal and other external stakeholders to ensure their rule writing efforts are effective
• Educate internal and external stakeholders on card fraud management best practices, and how to effectively use our partner fraud tools and reporting.
• Evaluation of existing and potential tools and processes to enhance detection/prevention, monitoring strategy performance, and reporting on overall fraud losses.
• Reconcile key performance and risk metrics and condense/summarize stakeholder performance for our Executives and Partners.
• Focus on driving stakeholder reductions in fraud losses through working internally and with partners and vendors for development of effective model management, analytics, and reporting
• Own documentation efforts around fraud product and strategies we implement on behalf of internal and external stakeholders
• Build strong relationships with our business partners, and internal and external stakeholders
• Research industry and technology trends, review professional publications within each supported vertical market, and identify new best practices.

Required Skills and Experience

• A minimum of 8 years of relevant experience in card product management, card processing or card risk management with a Bachelor's in Business, Management, Engineering, CS, or related field; or an advanced degree with 6 years of experience of experience; or equivalent work experience.
• Previous experience with card risk management systems preferred, with Visa and Visa DPS risk tools experience highly preferred
• Previous risk management or financial services, card payment processing, or fintech experience highly preferred
• Strong teamwork, organization, and problem resolution skills
• Excellent verbal, written, presentation and interpersonal skills
• Strong process management capabilities, demonstrated ability manage fraud on card programs at scale
• Self-starter with proven ability to deliver results with minimal assistance is a must
• Highly determined and driven to achieve results with a clear track record of doing so
• Detail oriented with an eye for data analysis
• An effective communicator that can align internal and external stakeholders
• This position requires fluent written and oral communication in English.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sp