Senior FP&A Analyst, Renewals & CX - Hybrid

Mass Digital Health; Waltham (MA); Hybrid; USD 123,000 - 133,000; Full time

Job summary

Imprivata is hiring a Senior Financial Analyst, CX & Renewals, to act as a strategic partner to Renewals and Customer Experience teams. You will develop scalable analytics, improve renewal execution, and drive post-sales growth. Collaboration with Finance, CX, Sales, and BI teams is essential.

You will own forecasting processes, analyze ARR trends, and prepare executive-level analyses for leadership and the Board, shaping renewal strategies and enterprise metrics.

Qualifications

• Bachelor's degree in Finance, Accounting, Economics, Business, or a related field.
• 5–8+ years of experience in FP&A, Corporate Finance, Strategic Finance, Revenue Finance, or related analytical roles, preferably SaaS/enterprise software.
• Strong knowledge of subscription-based revenue models and SaaS metrics (ARR, bookings, renewals, churn).

Responsibilities

• Partner with Renewals and CX leadership to support retention, renewals, and growth.
• Develop executive dashboards and reporting for renewal metrics (ARR, retention, churn, forecast).
• Own the weekly renewals forecasting process with variance analysis and recommendations.
• Lead reconciliation of churn, downsell, renewal actuals and ensure data accuracy.

Skills

Financial modeling

SaaS metrics

Cross-functional collaboration

Executive communication

SQL

Education

Bachelor's degree in Finance/Accounting/Economics/Business

Tools

Adaptive Planning

Anaplan

Salesforce

Tableau

Power BI

Excel

SQL

Job description

Imprivata is hiring a Senior Financial Analyst, CX & Renewals, to act as a strategic partner to Renewals and Customer Experience teams. You will develop scalable analytics, improve renewal execution, and drive post-sales growth. Collaboration with Finance, CX, Sales, and BI teams is essential.

You will own forecasting processes, analyze ARR trends, and prepare executive-level analyses for leadership and the Board, shaping renewal strategies and enterprise metrics.