Senior Forward Deployment Engineer

Uniphore Technologies North America Inc; Palo Alto (CA); On-site; USD 140,400 - 193,050; Full time

Benefits offered by this job

Competitive base pay

Annual incentive opportunity based on

Pre-IPO stock options

Medical

Dental

Vision

401(k) with a match

Generous paid time off

Paid holidays

Birthday leave

Other paid leave policies

Job summary

Uniphore is recruiting for a Senior Forward Deployed Engineer in Palo Alto, CA. You will take technical ownership of strategic AI deployments, architecting and delivering customer-specific applications on our Agentic AI platform.

This role demands deep technical skill, problem solving, and influence across customers and internal teams. You will guide projects end-to-end—from design to full-stack delivery—while driving observability, best practices, and cutting-edge AI tooling in enterprise

Qualifications

• 6–10+ years of engineering experience with customer-facing or field roles.
• Proven success building and deploying AI/ML or data-intensive applications in production.
• Deep full-stack development skills and DevOps experience (Python, Node.js/Go, React/Vue; Docker, K8s, CI/CD).
• Experience building data pipelines and integrating with enterprise systems (REST, Python, SQL, GraphQL, Webhooks).
• Solid understanding of LLMs, prompt engineering/tuning, vector DBs and RAG pipelines.
• Knowledge of SLM Finetuning and Distillation is a big advantage.
• Experience with agentic development platforms and delivering enterprise agentic solutions is a big advantage.
• Ability to translate ambiguous customer needs into actionable engineering plans; strong leadership.

Responsibilities

• Lead the technical solution design and implementation of large-scale Agentic and Knowledge AI solutions for key enterprise clients.
• Act as the primary technical point of contact during solution development and post-deployment optimization.
• Own and execute projects end-to-end: from integration design to agent workflows and full-stack delivery.
• Customize platform components as needed—integrating new APIs, building reusable tooling, or extending platform logic.
• Collaborate with cross-functional teams and customers to ensure solution success.
• Provide structured feedback to Platform Engineering and Product on feature gaps and customer pain points.
• Contribute to technical best practices and accelerate solution delivery through reusable assets and documentation.
• Champion observability, monitoring, versioning and telemetry for trustworthy AI agents.
• Stay current on RAG, LLM/SLM advancements, Agentic AI tooling, vector/graph databases, retrieval optimizations.

Skills

Python

Node.js/Go

React/Vue

Docker

Kubernetes

CI/CD

REST APIs

SQL

GraphQL

Webhooks

LLMs

Prompt Engineering

Vector DBs

RAG Pipelines

LangChain

LangGraph

CrewAI

Education

Bachelor's/Master/PhD in Computer Science or Data Science

Tools

Docker

Kubernetes

CI/CD

REST

GraphQL

SQL

Python

Node.js/Go

LangChain

Pinecone

Weaviate

Job description

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description: Location: Palo Alto, CA Department: Engineering Reports To: Director, Forward Deployed Engineering

About Uniphore

Uniphore is The Business AI Company. We enable businesses to rapidly adopt, significantly transform and immediately unlock value through AI. Inspired by the simplicity of consumer AI and with a deep understanding of the scalability and security required for businesses – we provide a platform that allows business users to effortlessly harness agentic AI, tapping into enterprise knowledge that is grounded in their own proprietary data. Through our core principles of providing composable, sovereign and secure AI, we are committed to unlocking AI’s potential as a transformative force for businesses – with openness, trust, and scalability provided by an AI solution that is unmatched by any other.

Our Business AI Cloud is a complete AI platform to power the Agentic Enterprise. It unifies data, knowledge, models, and agents in a secure, composable stack — enabling business users to deploy AI agents instantly and IT leaders to scale trusted, enterprise-grade applications.

About the Role

As a Senior Forward Deployed Engineer (Sr. FDE) at Uniphore, you will take technical ownership of strategic AI solution deployments and lead the architecture, prototyping, and delivery of customer-specific applications on our Agentic AI platform. This role demands a deep technical skillset, sharp solution thinking, and the ability to guide both customers and internal teams through complex, high-stakes AI projects. You're not just coding - you're solving some of the most exciting challenges and problem solving in enterprise AI rollout, spanning enterprise data pipelines, multi-agent orchestration/workflows and RAG/SLM finetuning.

Responsibilities

• Lead the technical solution design and implementation of large-scale Agentic and Knowledge AI solutions for key enterprise clients.
• Act as the primary technical point of contact during solution development and post-deployment optimization.
• Own and execute projects end-to-end: from integration design to agent workflows and full-stack delivery.
• Customize platform components as needed—integrating new APIs, building reusable tooling, or extending platform logic.
• Collaborate closely with cross-functional teams internally and with customers to ensure solution success.
• Provide structured feedback to Platform Engineering and Product on feature gaps and customer pain points.
• Contribute to technical best practices and accelerate solution delivery through reusable assets, frameworks, and documentation.
• Champion observability, monitoring, versioning and telemetry to ensure trustworthy and auditable AI agents.
• Stay current on RAG, LLM/SLM advancements, Agentic AI tooling, vector/graph databases, retrieval optimizations, multi-modal systems, evaluation frameworks, GPU/Infra trends, fine tuning techniques, security/guardrails and broader landscape of Enterprise & Agentic AI.

Qualifications

• Undergraduate, master’s degree or Phd in Computer Science or Data Science 6–10+ years of experience in engineering, with 2+ years in customer-facing or field roles.
• Proven success building and deploying AI/ML or data-intensive applications in production.
• Deep full-stack development skills (Python, Node.js/Go, React/Vue) and DevOps experience (Docker, K8s, CI/CD).
• Expertise in building data pipelines and integrating with enterprise systems (REST, Python, SQL, GraphQL, Webhooks etc).
• Solid understanding of LLMs, Prompt engineering/tuning, Vector DBs (AstraDB, Pinecone, Weaviate etc), RAG pipelines (LlamaIndex, Haystack) and Agent/Workflow Orchestration (LangChain, LangGraph, CrewAI)
• Knowledge of SLM Finetuning and Distillation is big advantage.
• Experience and knowledge of Agentic development platforms and experience building and delivery enterprise agentic solutions is a huge advantage.
• Ability to translate ambiguous customer needs into actionable engineering plans.
• Strong leadership, mentoring, and project ownership abilities.
• Excellent communication and collaboration across technical and business stakeholders.

Hiring Range: $140,400 - $193,050 for Primary Location of USA - CA - Palo Alto

Location preference: USA - CA - Palo Alto

Benefits

• competitive base pay
• annual incentive opportunity based on target achievement
• pre-IPO stock options
• medical
• dental
• vision
• 401(k) with a match
• generous paid time off
• paid holidays
• paid day off for your birthday
• other paid leave policies to support employees through all phases of life.

Uniphore is an equal opportunity employer committed to diversity in the workplace.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visitwww.uniphore.com.

At Uniphore, we are building the defining Enterprise AI and automation platform to propel the planet’s most engaging customer and employee experiences. We need your help.