Senior Forward Deployment Engineer

Uniphore; Palo Alto (CA); On-site; USD 140,400 - 193,050; Full time

Benefits offered by this job

Stock options

Medical, dental, vision

401(k) with match

Paid time off

Paid holidays

Birthday leave

Job summary

Uniphore is seeking a Senior Forward Deployment Engineer in Palo Alto to lead strategic AI deployments on our Agentic AI platform. You will own architecture, prototyping, and delivery of customer-specific applications, guiding both customers and internal teams through complex AI projects.

You will work across data pipelines, multi-agent workflows, and RAG/finetuning, collaborating with cross-functional teams to ensure successful outcomes and scalable solutions.

Qualifications

• 6–10+ years of engineering, with 2+ years in customer-facing or field roles.
• Proven success building and deploying AI/ML or data-intensive applications in production.
• Strong full-stack development skills and DevOps experience.
• Experience with enterprise data pipelines and REST/SQL/GraphQL.

Responsibilities

• Lead the design and delivery of large-scale Agentic and Knowledge AI solutions for key clients.
• Serve as the primary technical contact during solution development and post-deployment optimization.
• Own end-to-end projects: integration design, agent workflows, and full-stack delivery.
• Customize platform components and extend platform logic with new APIs.
• Collaborate with internal teams and customers to ensure solution success.
• Provide feedback to Platform Engineering on feature gaps and pain points.
• Advance observability, telemetry, and secure, auditable AI agents.
• Stay current on RAG, LLM/SLM advancements and enterprise AI tooling.

Skills

Python

Node.js/Go

React/Vue

DevOps

LLMs

Prompt tuning

Vector DBs

RAG pipelines

Agent orchestration

LangChain

LangGraph

CrewAI

SLM Finetuning

Distillation

Education

CS or Data Science degree

Tools

Docker

Kubernetes

CI/CD

Job description

## Senior Forward Deployment EngineerApplylocations: USA - CA - Palo Altotime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100812Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.**Job Description:****Location:** Palo Alto, CA **Department:** Engineering **Reports To:** Director, Forward Deployed Engineering**About Uniphore**Uniphore is **The Business AI Company**. We enable businesses to rapidly adopt, significantly transform and immediately unlock value through AI. Inspired by the simplicity of consumer AI and with a deep understanding of the scalability and security required for businesses – we provide a platform that allows business users to effortlessly harness agentic AI, tapping into enterprise knowledge that is grounded in their own proprietary data.Through our core principles of providing **composable**, **sovereign** and **secure** AI, we are committed to unlocking AI’s potential as a transformative force for businesses – with openness, trust, and scalability provided by an AI solution that is unmatched by any other.Our **Business AI Cloud** is a complete AI platform to power the Agentic Enterprise. It unifies data, knowledge, models, and agents in a secure, composable stack — enabling business users to deploy AI agents instantly and IT leaders to scale trusted, enterprise-grade applications**About the Role**As a **Senior Forward Deployed Engineer (Sr. FDE)** at Uniphore, you will take technical ownership of strategic AI solution deployments and lead the architecture, prototyping, and delivery of customer-specific applications on our Agentic AI platform. This role demands a deep technical skillset, sharp solution thinking, and the ability to guide both customers and internal teams through complex, high-stakes AI projects.You're not just coding - you're solving some of the most exciting challenges and problem solving in enterprise AI rollout, spanning enterprise data pipelines, multi-agent orchestration/workflows and RAG/SLM finetuning.**Responsibilities*** Lead the technical solution design and implementation of large-scale Agentic and Knowledge AI solutions for key enterprise clients.* Act as the primary technical point of contact during solution development and post-deployment optimization.* Own and execute projects end-to-end: from integration design to agent workflows and full-stack delivery.* Customize platform components as needed—integrating new APIs, building reusable tooling, or extending platform logic.* Collaborate closely with cross-functional teams internally and with customers to ensure solution success.* Provide structured feedback to Platform Engineering and Product on feature gaps and customer pain points.* Contribute to technical best practices and accelerate solution delivery through reusable assets, frameworks, and documentation.* Champion observability, monitoring, versioning and telemetry to ensure trustworthy and auditable AI agents.* Stay current on RAG, LLM/SLM advancements, Agentic AI tooling, vector/graph databases, retrieval optimizations, multi-modal systems, evaluation frameworks, GPU/Infra trends, fine tuning techniques, security/guardrails and broader landscape of Enterprise & Agentic AI.**Qualifications*** Undergraduate, master’s degree or Phd in Computer Science or Data Science* 6–10+ years of experience in engineering, with 2+ years in customer-facing or field roles.* Proven success building and deploying AI/ML or data-intensive applications in production.* Deep full-stack development skills (Python, Node.js/Go, React/Vue) and DevOps experience (Docker, K8s, CI/CD).* Expertise in building data pipelines and integrating with enterprise systems (REST, Python, SQL, GraphQL, Webhooks etc).* Solid understanding of LLMs, Prompt engineering/tuning, Vector DBs (AstraDB, Pinecone, Weaviate etc), RAG pipelines (LlamaIndex, Haystack) and Agent/Workflow Orchestration (LangChain, LangGraph, CrewAI)* Knowledge of SLM Finetuning and Distillation is big advantage.* Experience and knowledge of Agentic development platforms and experience building and delivery enterprise agentic solutions is a huge advantage.* Ability to translate ambiguous customer needs into actionable engineering plans.* Strong leadership, mentoring, and project ownership abilities.* Excellent communication and collaboration across technical and business stakeholders.**Hiring Range:**$140,400 - $193,050 - for Primary Location of USA - CA - Palo Alto**Benefits:** In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.**Location preference:**USA - CA - Palo AltoUniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.