Senior Food & Beverage Manager

Alterra Mountain Company; United States; On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Free Alterra season pass (unlimited)

Employee housing available

401K with match

Group health insurance

Discounts on gear and lessons

Job summary

Crystal Mountain, part of Alterra Mountain Company, seeks a Senior Food & Beverage Manager to lead daily operations across multiple venues, drive financial performance, and develop a high-performing team. The role emphasizes guest experience, hospitality excellence, and strategic initiative execution.

The ideal candidate will bring 5+ years of progressive F&B leadership in resort environments, strong budgeting skills, and a hands-on management style that inspires staff and delivers exceptional

Qualifications

• 5+ years in progressive F&B leadership in high-volume resort settings.
• Proven ability to lead managers and develop teams.
• Strong financial management, budgeting and cost controls.

Responsibilities

• Oversee daily F&B operations across multiple venues, ensuring quality and guest satisfaction.
• Lead, coach, and develop managers and staff; manage staffing and scheduling.
• Lead budgeting, forecasting, and financial performance; monitor KPIs.
• Ensure compliance with safety and regulatory standards.

Skills

Leadership

Budgeting

Operations management

Guest service

Communication

Staff development

Education

High School diploma or equivalent

Bachelor’s degree in Hospitality or related field (preferred)

Job description

Year Round WORK AND PLAY IN THE MOUNTAINS

Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

BIG PEAKS, BIGGER PERKS

Just like the trees, we are growing!

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts) + Free Alterra season pass for spouse and dependents 25 & lower 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Free friends & family day-ski vouchers (Periodic allotment)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage
• Discounts at Crystal Mountain Retail shops
• Free Crystal branded swag
• Pro deals on gear with 100s of brands
• Marketplace Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
• Employee-only Night Skiing events
• Employee Housing Available for eligible positions
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment

Position Title: Senior Food & Beverage Manager

Business Unit or Department: Food & Beverage Reports to: F & B Director Classification: Exempt - Salary # of Direct Reports: 1-6 # of Indirect Reports: 15-50 Wage Range: $85,000 - $95,000, bonus eligible

Crystal Mountain is the Pacific North West’s premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands. A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone. Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty. We are here to shape the future of mountain adventure.

We Embrace Empowerment We Honor Authenticity We Cultivate Collaboration We Prioritize Purpose

POSITION SUMMARY

Crystal Mountain is seeking an experienced, results-driven Senior Food & Beverage Manager to lead daily operations and support the continued development of our diverse food and beverage program. Reporting to the Director of Food & Beverage, this position plays a critical role in executing the department's annual operating plan, managing financial performance, developing management teams, and ensuring operational excellence across multiple dining venues. The ideal candidate is a proactive hospitality leader who combines strong business acumen with a hands-on approach to operations, employee development, and exceptional guest experiences.

ESSENTIAL DUTIES

• Oversee daily operations across multiple food and beverage venues, ensuring consistency in food quality, service, cleanliness, safety, and guest experience.
• Conduct daily venue walkthroughs to evaluate operational standards, employee presentation, equipment functionality, and overall readiness.
• Identify operational challenges, implement corrective actions, and ensure timely follow-through.
• Support execution of the department's annual operating plan and strategic initiatives.
• Manage operational financial performance, including revenue, labor, cost of goods, inventory, purchasing, and controllable expenses.
• Monitor budgets, forecasts, financial reports, and key performance indicators.
• Identify opportunities to improve profitability, productivity, and operational efficiency.
• Hold venue management teams accountable for established financial objectives.
• Lead, coach, and develop managers, supervisors, and frontline employees.
• Oversee staffing, scheduling, recruitment, onboarding, training, and performance management.
• Foster a positive, accountable, and collaborative workplace culture.
• Ensure compliance with company policies, employment regulations, and safety standards.
• Maintain consistent communication with the Director of Food & Beverage, venue leadership, Culinary, and supporting departments.
• Provide regular operational and financial updates, including challenges, corrective actions, and recommendations.
• Develop proposals for improvements to service standards, operating procedures, revenue opportunities, and overall program performance.
• Support implementation of approved initiatives and measure their effectiveness.
• Support the development of program initiatives alongside the F&B leadership team.
• Manage and support the execution of Catering events and activities seasonally within your scope of operations.
• Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.
• Assist in the preparation of annual budgets and scheduling expenditures.
• Respond efficiently to customer questions and complaints.
• Work closely with Purchasing Manager to ensure product delivery and par levels.
• Monitor labor and product expenses to remain within budget, meet goals, and successfully advertise and support the CM brand.
• Attend all staff meetings as required, including managing regular meetings with staff.
• Event supervision – requiring the ability to communicate in stressful situations, active listening, and problem solving.
• Provide guidance and structure, for setting-up events including but not limited to how to clean and set dishware, glassware, silverware, linens, upright pipes, crossbar pipes, drapes, napkins (folded), audio, lighting, any other request approved and outlined within the banquet event order (BEO).
• Provide guidance and structure on how to serve food and beverages including alcohol within the standards set at Crystal Mountain and the laws of the Washington State Liquor & Cannabis Board and Washington State Health Department.
• Other duties as assigned.

QUALIFICATIONS, KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS

• 5+ years of progressive food and beverage management experience, preferably in high-volume, multi-unit, resort, or hospitality operations.
• Demonstrated experience leading managers and developing high-performing teams.
• Strong financial management skills, including budgeting, forecasting, labor management, and cost controls.
• Comprehensive knowledge of food and beverage operations, guest service, food safety, and regulatory compliance.
• Excellent communication, organizational, analytical, and problem-solving skills.
• Proficiency with POS systems, inventory management platforms, and Microsoft Office applications.
• Ability to work a flexible schedule, including weekends, holidays, and peak resort operating periods.
• Required valid M.A.S.T. Class 12 or 13 Permit (Washington state serving license)
• Required valid Washington Food Worker Card (Health & Food Safety)
• Ability to ski/snowboard at an intermediate skill level required.

EDUCATION & EXPERIENCE

• High School diploma, G.E.D., or equivalent 2-year or Associate’s degree of any related field.
• Preferred: Bachelor's degree in Hospitality Management, Business Administration, or a related field; experience in resort or destination hospitality operations.

SUCCESS LOOKS LIKE

The successful Senior Food & Beverage Manager will deliver consistent operational standards, achieve financial objectives, develop strong management teams, and proactively identify opportunities to enhance Crystal Mountain's food and beverage program. This leader will demonstrate ownership, accountability, sound judgment, and the ability to translate departmental strategy into measurable results.

WORK ENVIRONMENT

This position requires an active leadership presence across multiple resort venues in a dynamic mountain environment. Flexibility, adaptability, and the ability to respond effectively to seasonal business demands are essential.

TRAVEL REQUIREMENTS

0-5%

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery. Work may require occasional work on evenings, weekends, and holidays, open availability is expected for this role. Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis. Ability to lift, carry, or otherwise move and position 40 pounds on an occasional basis. Manual dexterity to operate a computer and other common office equipment on a constant basis. Auditory and visual acuity to operate computers, phones, mobile devices, and basic office equipment on a constant basis. Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis. Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling on an occasional basis.

WORKING CONDITIONS

Position may require occasional work on evenings, weekends, and holidays, open availability is expected for this role. Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis. Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling on an occasional basis. This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Crystal Mountain Resort and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety. This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

LEGAL AND EEO

Employment with Crystal Mountain Resort or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice. This position is located in Washington, and the work is primarily in Enumclaw, WA and, as such, employment in this position is subject to the labor and employment laws of the state of Washington. Crystal Mountain, Inc., and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Crystal Mountain Inc. and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.

WORK AND PLAY IN THE MOUNTAINS

Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

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