Senior Float Sales & Service Representative

First Citizens Bank; Waynesville (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Mileage reimbursement

Benefits package

Job summary

First Citizens Bank is seeking a Senior Sales & Service Representative to support sales and service in the branch. You will build relationships through proactive outreach and handle deposits, payments and digital access products while referring opportunities to bank partners.

The role requires driving to multiple branches across the Canton, Franklin, Waynesville, Hayesville, Cashiers, Sylva, Cherokee, Murphy and Highlands areas, with mileage reimbursement and a valid driver's license.

Qualifications

• High school diploma or GED with 1 year sales or customer service experience, or 6 months in a First Citizens Bank customer role.
• Preferred: Bachelor's degree.
• Experience in telephone sales, banking or lending is advantageous.

Responsibilities

• Achieve individual and team sales and relationship goals while serving customers.
• Foster partnerships to deliver value for customers, prospects and colleagues.
• Ensure regulatory compliance, policies and procedures in daily operations.

Skills

Influence

Sales outreach

Communication

Customer service

Adaptability

Teamwork

Flexibility

Agility

Education

High school diploma or GED

Bachelor's degree

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. Responsible for the fulfillment of deposit accounts, payment solutions and digital access products; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapts to the needs of the branch, providing customer service in both a transaction processing and sales role.

The Successful Candidate Will Demonstrate

• Influence: Capable of building rapport with different personalities to drive positive results
• Sales Outreach: Self-starter that is disciplined to manage daily calling activity to achieve required results.
• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
• Agility: Able to process information and move quickly through problem resolution

This is a float position and will require travel to provide coverage to 10 branches in the Canton, Franklin, Waynesville, Hayesville, Cashiers, Sylva, Cherokee, Murphy, and Highlands areas. Mileage will be reimbursed. Must possess a valid driver's license as position requires frequent driving to other offices.

Responsibilities

• Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.
• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Qualifications

High School Diploma or GED and 1 years of experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program

Preferred Education: Bachelor's degree

Preferred Area of Experience: Telephone sales, banking, lending, notary

License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.

Required Skill(s): Application of a structured sales process, Financial literacy, Knowledge of retail banking products and services

Preferred Skills: Bilingual (Spanish)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.