Float Bank Senior Sales and Service Representative (Universal Banker)

First Citizens Bank; Washington (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

First Citizens Bank is seeking a Senior Sales & Service Representative to join our branch team and help build trusted customer relationships through proactive outreach and service excellence. You will support deposit accounts, payment solutions and digital access products while identifying sales opportunities for our bank partners.

Strong communication, adaptability and teamwork are essential in this customer-facing role.

Qualifications

• High School Diploma or GED plus 1 year in Sales or customer service; or 6 months in a customer support role at First Citizens Bank; or participation in a First Citizens career development program.
• Bachelor's Degree preferred.
• Preferred experience in telephone sales.
• Must possess a valid driver’s license; frequent driving to other offices and customers; bank car not provided.

Responsibilities

• Sales - achieve individual and team financial, production and relationship results; engage with customers, prospects and referrals through proactive outreach; represent the Bank in the community when appropriate.
• Service Standards - foster partnerships, initiate conversations to uncover sales or referral opportunities; listen, ask questions and address needs; support Bank initiatives and use tools to enhance activities.
• Operations and Administration - comply with regulations and bank policies; complete required training; perform general office duties to ensure operational efficiency.

Skills

Structured sales process

Financial literacy

Retail banking products

Builds productive relationships

Customer relations

Customer service skills

Education

High School Diploma or GED

Bachelor's Degree

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. Responsible for the fulfillment of deposit accounts, payment solutions and digital access products; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapts to the needs of the branch, providing customer service in both a transaction processing and sales role.The successful candidate will demonstrate:Influence: Capable of building rapport with different personalities to drive positive resultsSales Outreach: Self-starter that is disciplined to manage daily calling activity to achieve required results.Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversationCustomer Service Skills: Demonstrates professionalism and empathy in customer interactionsAdaptability: Has the ability to learn and adapt quickly to new information and technologyTeamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationshipsFlexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficientlyAgility: Able to process information and move quickly through problem resolution.

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. Responsible for the fulfillment of deposit accounts, payment solutions and digital access products; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapts to the needs of the branch, providing customer service in both a transaction processing and sales role.The successful candidate will demonstrate:Influence: Capable of building rapport with different personalities to drive positive resultsSales Outreach: Self-starter that is disciplined to manage daily calling activity to achieve required results.Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversationCustomer Service Skills: Demonstrates professionalism and empathy in customer interactionsAdaptability: Has the ability to learn and adapt quickly to new information and technologyTeamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationshipsFlexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficientlyAgility: Able to process information and move quickly through problem resolution.

Responsibilities & Qualifications

• Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.
• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills

• Application of a structured sales process.
• Financial literacy.
• Knowledge of retail banking products and services.
• Builds Productive Relationships.
• Customer Relations.
• Customer service skills.

Qualifications

• Minimum Required Education and Experience: High School Diploma or GED and 1 years' experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program.
• Preferred Education:Bachelor's Degree.
• Preferred Area of Experience:Telephone sales.
• Required Licenses or Certifications: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.