Senior Fleet Risk Operations & Project Manager- REMOTE

Lensa; Richmond (VA); Remote; USD 75,000 - 80,000; Full time

Job summary

A leading consultancy is seeking a Senior Fleet Risk Operations & Project Manager to coordinate project management, CRM optimization, and billing operations. This remote role requires strong organizational skills and a detail-oriented approach to support safety consulting services and enhance client satisfaction.

Benefits

Comprehensive health benefits

Paid time off

401(k) plan

Qualifications

• 2+ years of relevant experience in operations or project management.
• Proficient in HubSpot or similar CRM platforms.

Responsibilities

• Manage safety consulting engagements and client deliverables.
• Draft internal and external communications, including safety alerts.
• Analyze fleet and safety data to prepare risk dashboards.

Skills

Project Management

Organizational Skills

Communication

CRM Optimization

Education

Bachelor's degree in Safety, Health

Tools

HubSpot CRM

Microsoft Office Suite

Job description

Senior Fleet Risk Operations & Project Manager - REMOTE

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Summary

We are seeking a highly organized and detail-oriented Senior Fleet Risk Operations & Project Manager to support our consultancy team through expert-level project coordination, CRM system management, and billing operations. This role focuses on executing critical back-end functions that enable successful delivery of safety consulting services. The ideal candidate will thrive in a dynamic, fast-paced environment and bring strong capabilities in workflow management, CRM optimization (HubSpot preferred), client billing, and internal process improvement.

This position is instrumental in supporting both revenue growth and customer satisfaction by ensuring smooth operational execution behind the scenes.

Ideal Candidate Profile

You are a systems-oriented project manager with strong attention to detail and a passion for operational excellence. You thrive behind the scenes, enabling the consultancy team to shine by ensuring smooth project flow, timely billing, and robust client communication. Your CRM expertise, process-minded approach, and ability to manage multiple priorities make you an essential part of the team.

Remote work from home.

Essential Functions

Project Management & Operational Support

• Manage and track safety consulting engagements and client deliverables from initiation to completion, ensuring all milestones and deadlines are met.
• Serve as the central liaison between consultants, clients, and internal stakeholders to coordinate resources and resolve workflow gaps.
• Maintain internal project dashboards and lead weekly status reviews with consultants and leadership.

Communications & Content Management

• Draft and distribute internal and external communications including safety alerts, program updates, and newsletters.
• Help manage the Fleet Risk Services LinkedIn page and digital engagement tools.

Client & Vendor Coordination

• Assist in managing third-party vendors, including CRM platforms, billing tools, and translation services.
• Provide logistical and administrative support for client-facing webinars, training sessions, and onboarding calls.

Data Analysis & Risk Reporting

• Analyze fleet and safety data submitted by clients to prepare risk dashboards and loss prevention reports for consulting teams.
• Summarize key trends and insights for presentation to clients and internal stakeholders.
• Support DOT audit preparation and other data-driven projects as needed.
• Monitor service utilization against billing scope to identify upsell or renewal opportunities.

Billing & Revenue Operations

• Create and maintain invoicing schedules for consulting clients; coordinate monthly and milestone-based billing in accordance with service agreements.
• Work closely with Finance to ensure accuracy in billing data, resolve discrepancies, and track collections.

CRM & Customer Lifecycle Management

• Administer and optimize the HubSpot CRM to track leads, deals, customer communications, and service delivery progress.
• Automate key CRM workflows such as onboarding emails, follow-ups, document requests, and renewal notices.
• Ensure all customer interactions are documented and aligned with consultancy touchpoints.

Additional Responsibilities

• Perform other duties as assigned.

Required Skills & Abilities

• Strong project management and organizational skills.
• Proficient in HubSpot CRM or similar platforms.
• Experience with invoicing, billing systems, or accounts receivable coordination.
• Excellent verbal and written communication skills (bilingual Spanish preferred).
• Ability to work independently in a fast-paced, remote-friendly environment.
• High attention to detail, with ability to manage multiple projects simultaneously.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) and Adobe Acrobat.

Qualifications

• Bachelor's degree required in Safety, Health, or equivalent experience.
• Two (2) or more years of relevant experience in operations, project management, or consulting support.
• HubSpot experience highly preferred.
• Lean Six Sigma Green Belt or process improvement certification a plus.
• Proven track record supporting successful revenue-generating programs.

Travel: 10-20%

DOT Regulated: No

Job Category: Safety & Security

Compensation Information

The compensation offered may be influenced by factors such as experience, education, work location, market data, internal salary ranges, etc. The position may be eligible for bonuses, commissions, or incentives. Compensation ranges are:

• Minimum: $75,000
• Maximum: $80,000

Benefits

Ryder offers comprehensive health and welfare benefits, paid time off, and a 401(k) plan. We are an Equal Opportunity Employer and Drug-Free workplace.

Security Notice for Applicants

Ryder will only communicate via official Ryder email addresses and will not conduct online interviews through chat or messaging apps or ask for payment or banking details outside the official application process. For questions, contact Ryder at [e-mail] or 800-793-3754.

Current Employees

If you are a current Ryder employee, apply through the internal application process here.