Senior Fleet Risk Operations & Project Manager- REMOTE

Lensa; Harrisburg (Dauphin County); Remote; USD 75,000 - 80,000; Full time

Job summary

A leading consultancy is seeking a Senior Fleet Risk Operations & Project Manager to enhance operational efficiency and client satisfaction. This remote role involves project coordination, CRM management, and billing operations. The ideal candidate excels in a dynamic environment and possesses strong organizational skills. Responsibilities include managing client deliverables, drafting communications, and analyzing safety data. The position offers a competitive salary and benefits, fostering a culture of operational excellence.

Benefits

Health Insurance

Paid Time Off

401(k) Plan

Qualifications

• 2+ years in operations or project management.
• Experience with invoicing and billing systems.

Responsibilities

• Manage safety consulting engagements from start to finish.
• Draft internal and external communications.
• Analyze fleet and safety data for reporting.

Skills

Project Management

Organizational Skills

Communication

CRM Optimization

Data Analysis

Education

Bachelor's degree in Safety or Health

Tools

HubSpot

Microsoft Office Suite

Job description

Senior Fleet Risk Operations & Project Manager- REMOTE

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Summary

We are seeking a highly organized and detail-oriented Senior Fleet Risk Operations & Project Manager to support our consultancy team through expert-level project coordination, CRM system management, and billing operations. This role focuses on executing critical back-end functions that enable successful delivery of safety consulting services. The ideal candidate will thrive in a dynamic, fast-paced environment and bring strong capabilities in workflow management, CRM optimization (HubSpot preferred), client billing, and internal process improvement.

This position is instrumental in supporting both revenue growth and customer satisfaction by ensuring smooth operational execution behind the scenes.

Ideal Candidate Profile

You are a systems-oriented project manager with strong attention to detail and a passion for operational excellence. You thrive behind the scenes, enabling the consultancy team to shine by ensuring smooth project flow, timely billing, and robust client communication. Your CRM expertise, process-minded approach, and ability to manage multiple priorities make you an essential part of the team.

Remote work from home

Essential Functions

Project Management & Operational Support

• Manage and track safety consulting engagements and client deliverables from initiation to completion, ensuring all milestones and deadlines are met.
• Serve as the central liaison between consultants, clients, and internal stakeholders to coordinate resources and resolve workflow gaps.
• Maintain internal project dashboards and lead weekly status reviews with consultants and leadership.

Communications & Content Management

• Draft and distribute internal and external communications including safety alerts, program updates, and newsletters.
• Help manage the Fleet Risk Services LinkedIn page and digital engagement tools.

Client & Vendor Coordination

• Assist in managing third-party vendors, including CRM platforms, billing tools, and translation services.
• Provide logistical and administrative support for client-facing webinars, training sessions, and onboarding calls.

Data Analysis & Risk Reporting

• Analyze fleet and safety data submitted by clients to prepare risk dashboards and loss prevention reports for consulting teams.
• Summarize key trends and insights for presentation to clients and internal stakeholders.
• Support DOT audit preparation and other data-driven projects as needed.
• Monitor service utilization against billing scope to identify upsell or renewal opportunities.

Billing & Revenue Operations

• Create and maintain invoicing schedules for consulting clients; coordinate monthly and milestone-based billing in accordance with service agreements.
• Work closely with Finance to ensure accuracy in billing data, resolve discrepancies, and track collections.

CRM & Customer Lifecycle Management

• Administer and optimize the HubSpot CRM to track leads, deals, customer communications, and service delivery progress.
• Automate key CRM workflows such as onboarding emails, follow-ups, document requests, and renewal notices.
• Ensure all customer interactions are documented and aligned with consultancy touchpoints.

Additional Responsibilities

• Performs other duties as assigned.

Required Skills & Abilities

• Strong project management and organizational skills
• Proficient in HubSpot CRM or similar platforms
• Experience with invoicing, billing systems, or accounts receivable coordination
• Excellent verbal and written communication skills (bilingual Spanish preferred)
• Ability to work independently in a fast-paced, remote-friendly environment
• High attention to detail, with ability to manage multiple projects simultaneously
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) and Adobe Acrobat

Qualifications

• Bachelor's degree in Safety or Health or equivalent experience
• Two (2) years or more relevant experience in operations, project management, or consulting support
• HubSpot experience highly preferred
• Lean Six Sigma Green Belt or process improvement certification a plus
• Proven track record supporting successful revenue-generating programs

Travel: 10-20%

DOT Regulated: No

Job Category: Safety & Security

Compensation & Benefits

The offered compensation may vary based on experience, education, location, and other factors. The position is salaried with a range of $75,000 to $80,000. Benefits include health insurance, paid time off, and a 401(k) plan.

Equal Opportunity Employer

Ryder is an Equal Opportunity Employer and Drug-Free workplace. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected status.

Security Notice

Ryder communicates only via official Ryder email addresses and will never ask for payments or banking details during the interview process. Verify any suspicious communications with Ryder directly.

Current Employees

If you are a current employee, apply through the internal portal.