Senior Fixed Operations Manager, South LA

alliance; Irvine (CA); On-site; USD 98,000 - 173,000; Full time

Benefits offered by this job

Tuition reimbursement

Vehicle Purchase Program

Comprehensive benefits package

Job summary

Nissan is seeking a Senior Fixed Operations Manager to support the West Region, requiring residency in the South Los Angeles area. The role oversees parts and service operations for 11-13 dealerships, driving profitability and customer satisfaction through OEM programs and improved processes.

You will travel frequently, visit dealerships, analyze financials, coach staff, and coordinate with regional teams on APS initiatives and market-expansion opportunities.

Qualifications

• Bachelor’s degree in business or related field.
• 6 years of progressive Marketing and Sales experience for the senior level.
• 3 years analytical experience in automotive industry.
• 2+ years in dealer contact support roles (FSM, FOM, DOM) for advancement.

Responsibilities

• Support dealerships in improving operations, profitability, and customer experience.
• Visit 11–13 dealerships to assess performance and drive improvements.
• Collaborate with regional teams and drive market-expansion and APS initiatives.

Skills

Customer focus

Analytical thinking

Problem solving

Communication skills

Education

Bachelor's degree

6 years progressive Marketing & Sales experience

3 years automotive analytics experience

2+ years dealer contact support experience

Job description

Location: South LA (strictly requires residency in the district)

Job Schedule:Full-time field role

Education Requirement:Bachelor's degree required

Sponsorship:Not offered

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

We are currently looking for aSeniorFixed Operations Managerto join our team inthe West Region. You must reside in the South Los Angeles area.

Job Summary

Supports assigned dealerships in delivering strong customer experience, retention, profitability, and purchase loyalty by improving operations, sales effectiveness, and OEM representation. Assists the AGM with local logistics for market representation decisions and collaborates with the Dealer Operations Manager to streamline efforts. Partners with other districts to maximize regional and national Accessories, Parts & Service (APS) performance.

Oversees parts and service operations for assigned dealerships to meet district sales targets, conducting regular site visits to assess performance, identify improvement areas, and drive corrective action. Shares best practices and recommends enhancements to programs and policies. District assignments typically include 11-13 dealerships, depending on complexity and geography.

A Day in the Life:

• Conducts regular dealership visits to evaluate parts and service operations, review financials, assess inventory, and ensure compliance with company standards. Works with management and the AGM to strengthen financial performance, set goals, and drive P&S sales through improved processes, marketing strategies, and adoption of OEM-approved programs. Reviews marketing effectiveness, recommends new initiatives, and demonstrates financial impact to gain dealership support.
• Monitors parts inventory levels, service readiness, staff performance, customer satisfaction metrics, and training needs. Coordinates with regional teams on customer experience, aftersales training, and best-practice sharing. Develops action plans to resolve customer complaints, improve service quality, and correct staff performance, including advising on coaching, documentation, and personnel changes.
• Analyzes market conditions, tracks competitor activity, and incorporates market-expansion opportunities into P&S plans. Supports AGM with market representation issues and may deliver official communications regarding dealer standing. Assists with logistics for dealership openings/closings and participates in district, regional, and national events to support brand and sales efforts.

WhoWe'reLooking for:

Required:

• Bachelor’s degree in business or related field required.
• A total of 6 years of progressive Marketing and Sales experience for the senior level.
• A minimum 3 years of analytical experience in various specialties of the automotive industry: prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager level or similar type of position.
• At least 2 or more additional years of experience within a previous dealer contact support role such as FSM, FOM or DOM role is required for some district assignments and advancement to the senior level.

Desired:

• Progress toward Nissan Way Leadership Academy certification and completion of Nissan Sales & Service Way training; model line certification is preferred.
• Desirable qualifications include prior supervisory and sales experience. Must be proficient with office software, sales systems, and able to manage workload independently in a virtual environment.
• Candidates should demonstrate strong customer focus, objectivity, and relationship-building skills, along with the ability to influence others through credibility, clear communication, and follow-through.
• Requires strong prioritization, analytical thinking, problem-solving, and resilience in overcoming obstacles while presenting ideas effectively.

Physical Requirements

Travel: More than 75% day and overnight domestic travel.

What You'll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.

Built for Your Best:

https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE

People are our most valuable assets, and Nissan seeks to maximize the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Nissan aims to improve business results through a workplace and business that meets the needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have Business Synergy Teams (BSTs) across the Americas that are open to all employees and seek to connect employees through common interests and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in our business as we respect and recognize the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products, and communicating from a position that will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to our employees and customers into the future.

Irvine California United States of America

Salary Range:

$97,745.00 - $172,830.00

Salary Range Estimate: Annual Salary: (Minimum to Maximum ofSalary Range noted here). This compensation range represents the minimum and maximum base salary rates at Nissan for jobs assigned to this particular grade level. Please note that it is uncommon for an employee to be placed at either end of the range.Rather, an employee’s actual base salary generally may fall somewhere in between and reflect the employee’s unique skills, work experience, education, work location, and market norms.Additionally, pay may be based on comparisons to the base salary rates of other employees with similar backgrounds working in comparable roles.