Senior Fixed Operations Manager-Maine

3M HEALTHCARE; New Jersey; On-site; USD 97,745 - 172,830; Full time

Benefits offered by this job

Comprehensive Benefits Package

Career Growth Opportunities

Vehicle Purchase Program

Job summary

Nissan is seeking a Sr FOM to support dealerships with top-tier customer experience, retention, and profitability across a large district. The role emphasizes coaching, analysis, and regional strategy alignment with AGM and Dealer Operations Managers.

The ideal candidate has 6+ years in Marketing/Sales in automotive settings, plus 2+ years in dealer-contact roles, and a strong command of office tools. Extensive domestic travel is required.

Qualifications

• Bachelor’s Degree in Business or related field is required.
• Minimum 6 years of Marketing and Sales experience.
• At least 3 years of analytical experience in automotive industry specialties.
• Minimum 2 years in dealer contact support roles (e.g., WDM, FOM, FSM, DOM).
• Strong working knowledge of office productivity tools and sales-related systems.

Responsibilities

• Drive Customer Experience & Retention by analyzing dealership operations and coaching teams.
• Improve Dealer Profitability through KPI tracking, APS performance, and cash flow reviews.
• Strengthen Loyalty by analyzing sell-in/sell-out data and coordinating CSI-driven actions.
• Support AGM with Market Representation, dealership openings/closures, and regional initiatives.

Skills

Relationship-building

Communication

Influencing skills

Analytical thinking

Time management

Education

Bachelor’s Degree in Business or related field

Job description

Overview

Location(s): Maine | Job Schedule: Full-time | Education Requirement: Bachelor's | Sponsorship: No

Come Drive Innovation with Us. We are currently looking for a SR FOM to join our team in Maine. Supports assigned dealerships in delivering top‑tier Customer Experience, Retention, Dealer Profitability, and Purchase Loyalty through efficient operations, sales effectiveness, and OEM representation efforts. Partners closely with the AGM and Dealer Operations Managers to align strategies and maximize regional and national Accessories, Parts & Service (APS) opportunities. Districts may consist of 8 to 19 dealerships, depending on market complexity and geography.

Responsibilities

Customer Experience & Retention

• Conduct routine dealership visits with Aftersales staff, dealership management, and Dealer Principals.
• Assess Accessories, Parts, and Service (APS) operations using the 5 Mindsets approach: Convenience, Quality, Competitiveness, Transparency, and Friendliness.
• Provide consultative coaching and action plans to improve APS opportunities.
• Coordinate Aftersales Core Processes and deliver training aligned with NNA tools and technologies.
• Promote Technician Certification training and support recognition programs.
• Review dealership marketing, CRM, social media, websites, eCommerce, and BDC alignment with NNA initiatives.

Dealer Profitability

• Perform dealer financial and operational analysis to identify improvement opportunities.
• Utilize key ratio management aligned with NNA and industry benchmarks.
• Develop and implement action plans to improve KPIs, APS sales, Fixed Absorption Rate, and ROS.
• Review APS performance reports with Dealer Principals and management.
• Monitor cash flow, inventory, and capital related to APS operations.

Loyalty

• Analyze sell‑in and sell‑out data to assess parts loyalty.
• Identify barriers and develop action plans to improve profitability, retention, and brand loyalty.
• Participate in CSI‑focused reviews and implement corrective actions.
• Administer goodwill decisions and monitor customer satisfaction metrics.

Additional Responsibilities

• Support AGM with Market Representation activities and dealership standing matters.
• Assist with dealership openings, closures, and special events.
• Maintain awareness of competitive dealerships and market expansion opportunities.
• Support regional, national, and district initiatives including auto shows and special brand events.

Qualifications

• Bachelor’s Degree in Business or a related field (required).
• Minimum 6 years of progressive Marketing and Sales experience.
• At least 3 years of analytical experience in automotive industry specialties, including Sales Operations, Dealer Agreements, Marketing, Parts & Service.
• Minimum 2 years in dealer contact support roles (e.g., WDM, FOM, FSM, DOM) required for advancement.
• Strong working knowledge of office productivity tools and sales‑related systems.
• Ability to manage priorities independently in a virtual environment.
• Strong relationship‑building, communication, and influencing skills.
• Results‑driven mindset with the ability to overcome resistance.
• Ability to analyze complex situations and present clear recommendations.

Physical Requirements

• Travel: More than 75% domestic travel (day and overnight).
• Must reside within the assigned district.

Benefits

• Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of the Employee Lease Program and a Vehicle Purchase Program (VPP).
• Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross‑departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs.

Salary

• Salary Range: $97,745.00 – $172,830.00 (Annual Salary). This compensation range represents the minimum and maximum base salary rates at Nissan for jobs assigned to this particular grade level. Actual base salary often falls between the range.

Equal Employment Opportunity

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with California Fair Chance Act and Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with California Fair Chance Act and Los Angeles County Fair Chance Ordinance. Nissan is committed to a drug‑free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws. Nissan provides Equal Employment Opportunity to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E‑Verify to validate employment eligibility.