Senior Fixed Operations Manager - Northern California

Nissan Motors; San Francisco (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

Join Nissan as a Senior Fixed Operations Manager in Northern California. You'll conduct dealership visits, provide coaching, and drive improvements in customer experience and dealer profitability. This role offers autonomy, career growth, and a comprehensive benefits package.

Benefits

Comprehensive Benefits Package

Employee Lease Program

Vehicle Purchase Program

Qualifications

• Minimum 6 years of progressive Marketing and Sales experience.
• 2+ years in a dealer contact support role required.

Responsibilities

• Conducts routine dealership visits to assess Aftersales operations.
• Provides coaching to improve Accessories, Parts, & Service opportunities.
• Performs dealer financial statement analysis for performance improvement.

Skills

Analytical Skills

Leadership

Problem Solving

Education

Bachelor’s Degree in Business

Job description

Location(s): Northern California

Job Schedule: Full-time

Degree Level: Bachelor’s

Sponsorship: No

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

At Nissan, we’re not just building cars, we’re revolutionizing mobility. We’re a global leader with a heritage of innovation, and we’re searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.

Learn more about Nissan’s future here: https://www.youtube.com/watch?v=EDJ3GVA1QRw

We are currently looking for a Senior Fixed Operations Manager to join our team in Northern California.

A Day in the Life:

1. Conducts routine dealership visits with Sales & Aftersales staff, dealership management and Dealer Principal to assess all aspects of Aftersales operations.
2. Provides consultative coaching and action plans geared towards improving Accessories, Parts, & Service (APS) opportunities.
3. Identifies areas of improvement and partners with assigned dealerships to make improvements and take corrective actions to drive Customer Experience and Retention, Dealer Profitability, and Loyalty.
4. Assesses accessories, parts and service operations through routine contact and site visits by utilizing the 5 Mindsets approach (Convenience, Quality, Competitiveness, Transparency and Friendliness) to build a consumer value proposition.
5. Reviews and monitors marketing and advertising plans for dealerships and assesses current effectiveness of their efforts.
6. Performs dealer financial statement and operational analysis to identify and recommend performance improvement opportunities in the areas of process, throughput, capacity, staffing, facilities, sales effectiveness, marketing, and industry best practices.

Who We’re Looking for:

• Bachelor’s Degree in Business or related field required.
• A minimum of 6 years of progressive Marketing and Sales experience for the senior level, including a minimum of 3 years of analytical experience in various specialties of the automotive industry.
• Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager level or similar type of position.
• At least 2 or more years of experience within a previous dealer contact support role such as WDM, FOM, FSM or DOM role (or equivalent dealer contact) is required for advancement to the senior level.
• Previous experience supervising others and previous experience in a sales capacity is desirable.
• More than 75% day and overnight domestic travel.
• Position requires residence within assigned district.
• Must be a US Citizen or Permanent Resident.
• MVR required.

What You’ll Look Forward to as a Senior Fixed Operations Manager at Nissan:

Career Growth: Gain access to immense career path options to grow at Nissan with international & domestic career growth opportunities + cross-departmental career opportunities available on a regular basis.

Autonomy and Impact: You’ll have real autonomy to drive changes in the business and the opportunity to develop and expand your skills. From day one you’ll have responsibility to tackle problems and use your unique problem-solving approach with support from your team to solve challenges across our organization.

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). https://publications.livewellatnissan.com/wp-content/uploads/Nissan-2024-RecruitmentOverview.pdf

The Nissan Way sets our company way of doing things, with the values underpinning how we can work together to achieve success. Explore more here: https://www.nissan-global.com/EN/COMPANY/LIFE_AT_NISSAN/

Fuel your career with innovation and purpose by joining Nissan, a company dedicated to enriching others’ lives.

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with laws including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other protected status. Candidates must be legally authorized to work in the US and will need to provide proof of employment eligibility; Nissan uses E-Verify for employment validation.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are key to maximizing each individual’s potential. Our Corporate Diversity Initiative aims to improve business results by ensuring our workplace and core businesses meet the needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the US and Canada that connect employees, build allies, and foster an inclusive company culture.

Nissan values inclusion across all areas of our business, striving to mirror the diversity of our customer base and communities. We are committed to procuring innovative goods and services, retailing our products, and communicating from diverse perspectives to continue offering market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.