Senior Fixed Operations Manager North San Francisco

Nissan Motor Iberica SA; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Join Nissan as a Senior Fixed Operations Manager in North San Francisco, where you'll drive customer experience and dealership profitability. This role requires a Bachelor's degree and extensive experience in marketing and sales within the automotive sector. Enjoy career growth opportunities, autonomy, and a comprehensive benefits package.

Benefits

Comprehensive Benefits Package

Discounts on lease vehicles

Vehicle Purchase Program (VPP)

Parental leave

Retirement savings options

Qualifications

• Minimum 6 years of progressive Marketing and Sales experience.
• At least 3 years analytical experience in automotive industry.
• 2+ years in dealer contact support role required.

Responsibilities

• Conduct routine dealership visits to assess Aftersales operations.
• Provide coaching to improve dealer profitability and customer loyalty.
• Perform operational analysis for performance improvement.

Skills

Marketing

Sales

Analytical Skills

Customer Experience Improvement

Education

Bachelor's Degree in Business or related field

Job description

Senior Fixed Operations Manager North San Francisco

Senior Fixed Operations Manager North San Francisco

Apply locations San Francisco, CA

Job Schedule : Full-time

Degree Level : Bachelors

Sponsorship : No

Shape the Future of Mobility at Nissan : Launch Your Career, Drive Innovation

At Nissan, we're not just building cars, we're revolutionizing mobility. We're a global leader with a heritage of innovation, and we're searching for talented individuals like you to join us on this exciting journey. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.

We are currently looking for a Senior Fixed Operations Manager to join our team in North San Francisco, CA. Supports assigned dealerships to deliver top tier Customer Experience, Retention, Dealer Profitability and Purchase Loyalty through efficient operations, sales effectiveness, and OEM representation efforts.

A Day in the Life :

• Conducts routine dealership visits with Sales & Aftersales staff, dealership management and Dealer Principal to assess all aspects of Aftersales operations.
• Provides consultative coaching and action plans geared towards improving Accessories, Parts, & Service (APS) opportunities.
• Identifies areas of improvement and partners with assigned dealerships to make improvements and take corrective actions to drive Customer Experience and Retention, Dealer Profitability, and Loyalty.
• Assesses accessories, parts and service operations through routine contact and site visits by utilizing the 5 Mindsets approach (Convenience, Quality, Competitiveness, Transparency and Friendliness) to build a consumer value proposition.
• Reviews and monitors marketing and advertising plans for dealerships and assesses current effectiveness of their efforts.
• Performs dealer financial statement and operational analysis to identify and recommend performance improvement opportunities in the areas of process, throughput, capacity, staffing, facilities, sales effectiveness, marketing, and industry best practices.

Who We're Looking for :

• Bachelor's Degree in Business or related field required.
• A minimum of 6 years of progressive Marketing and Sales experience for the senior level, including a minimum of 3 years of analytical experience in various specialties of the automotive industry.
• At least 2 or more years of experience within a previous dealer contact support role such as WDM, FOM, FSM or DOM role (or equivalent dealer contact) is required for advancement to the senior level.
• More than 75% day and overnight domestic travel.
• Position requires residence within assigned district.
• Must be a US Citizen or Permanent Resident.
• MVR required.

What You'll Look Forward to as a Senior Fixed Operations Manager at Nissan :

Career Growth : Gain access to immense career path options to grow at Nissan with international & domestic career growth opportunities + cross-departmental career opportunities available on a regular basis.

Autonomy and Impact : You'll have real autonomy to drive changes in the business and the opportunity to develop and expand your skills. From day one you'll have responsibility to tackle problems and use your unique problem-solving approach with support from your team to solve challenges across our organization.

Rewards : Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.

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Operation Manager • San Francisco, CA, US