Senior Fixed Operations Manager North San Francisco

Nissan Motors; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Fixed Operations Manager to enhance dealership operations and customer experiences. This role offers the chance to drive impactful changes in the automotive sector, with a focus on improving dealer profitability and customer loyalty. You will engage directly with dealerships, providing consultative support and actionable plans to elevate service quality. With a commitment to career growth and a comprehensive benefits package, this position promises a rewarding journey in a dynamic environment. If you are passionate about innovation and customer satisfaction, this opportunity could be your next big step.

Benefits

Comprehensive Benefits Package

Employee Lease Program

Vehicle Purchase Program

Parental Leave

Retirement Savings

Qualifications

• 6+ years in Marketing and Sales, with 3+ years in analytical roles in the automotive industry.
• Experience in dealer contact support roles is essential for senior level advancement.

Responsibilities

• Conduct dealership visits to assess Aftersales operations and drive improvements.
• Provide coaching and action plans to enhance Customer Experience and Dealer Profitability.

Skills

Marketing and Sales

Analytical Skills

Customer Experience Management

Consultative Coaching

Financial Analysis

Education

Bachelor's Degree in Business

Job description

Location(s): North San Francisco, CA

Job Schedule: Full-time

Degree Level: Bachelors

Sponsorship: No

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

At Nissan, we’re not just building cars, we’re revolutionizing mobility. We’re a global leader with a heritage of innovation, and we’re searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.

We are currently looking for a Senior Fixed Operations Manager to join our team in North San Francisco, CA. Supports assigned dealerships to deliver top tier Customer Experience, Retention, Dealer Profitability and Purchase Loyalty through efficient operations, sales effectiveness, and OEM representation efforts.

A Day in the Life:

• Conducts routine dealership visits with Sales & Aftersales staff, dealership management and Dealer Principal to assess all aspects of Aftersales operations.
• Provides consultative coaching and action plans geared towards improving Accessories, Parts, & Service (APS) opportunities.
• Identifies areas of improvement and partners with assigned dealerships to make improvements and take corrective actions to drive Customer Experience and Retention, Dealer Profitability, and Loyalty.
• Assesses accessories, parts and service operations through routine contact and site visits by utilizing the 5 Mindsets approach (Convenience, Quality, Competitiveness, Transparency and Friendliness) to build a consumer value proposition.
• Reviews and monitors marketing and advertising plans for dealerships and assesses current effectiveness of their efforts.
• Performs dealer financial statement and operational analysis to identify and recommend performance improvement opportunities in the areas of process, throughput, capacity, staffing, facilities, sales effectiveness, marketing, and industry best practices.

Who We’re Looking for:

• Bachelor’s Degree in Business or related field required.
• A minimum of 6 years of progressive Marketing and Sales experience for the senior level, including a minimum of 3 years of analytical experience in various specialties of the automotive industry.
• Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager level or similar type of position.
• At least 2 or more years of experience within a previous dealer contact support role such as WDM, FOM, FSM or DOM role (or equivalent dealer contact) is required for advancement to the senior level.
• Previous experience supervising others and previous experience in a sales capacity is desirable.
• More than 75% day and overnight domestic travel.
• Position requires residence within assigned district.
• Must be a US Citizen or Permanent Resident.
• MVR required.

What You’ll Look Forward to as a Senior Fixed Operations Manager at Nissan:

Career Growth: Gain access to immense career path options to grow at Nissan with international & domestic career growth opportunities + cross-departmental career opportunities available on a regular basis.

Autonomy and Impact: You’ll have real autonomy to drive changes in the business and the opportunity to develop and expand your skills. From day one you’ll have responsibility to tackle problems and use your unique problem-solving approach with support from your team to solve challenges across our organization.

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

The Nissan Way sets our company way of doing things, with the values underpinning how we can work together to achieve success.

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.