Financial Services Representative

Enterprise Bank & Trust; Overland Park (KS); On-site; USD 38,000 - 48,000; Full time

Job summary

Enterprise Bank & Trust is seeking a Financial Services Representative to act as the front-line customer service associate, creating a welcoming environment and handling account origination, teller duties, and customer inquiries in person or by phone. The role requires knowledge of bank products, strong communication skills, and a commitment to confidentiality and compliance.

Candidates should have a high school diploma, banking experience preferred, and be able to work in a team-driven,

Qualifications

• Strong math and problem-solving skills.
• Excellent interpersonal and customer service skills.
• Must maintain confidentiality of client transactions and bank records.
• Team-oriented, positive attitude, works well with others.
• Strong oral and written communication skills.
• Ability to operate standard office equipment (PC, calculator, copier).
• Ability to prioritize; handle multiple tasks; work independently.
• Strong organizational skills and attention to detail.
• Thorough knowledge of bank operations, products and services.
• Knowledge of banking laws and regulations including the Bank Secrecy Act.

Responsibilities

• Opens new accounts for commercial and consumer clients; can upsell products based on client needs.
• Handles teller transactions with accuracy; balances cash drawer.
• Collaborates with team to achieve branch goals and customer satisfaction.
• Provides excellent service for lobby and phone requests; resolves client issues and follows up.
• Participates in training to expand knowledge and skills.
• Assists in branch opening/closing following security procedures.
• Ensures compliance with department policies and audit guidelines.

Skills

Math & problem solving

Customer service

Confidentiality

Team player

Oral & written communication

Office equipment

Prioritization

Organizational skills

Banking operations knowledge

Banking regulations (BSA)

Education

High School diploma or equivalent

Associates degree in business-related field or two years related experience

Experience in customer service environment

Tools

Microsoft Word

Excel

Google Suite

IBS

Salesforce

Job description

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there's no stopping you!

Job Title: Financial Services Representative

Summary

The Financial Services Representative serves as the bank's front-line customer service associate and is responsible for creating a welcoming environment and good impression for our customers. Key job functions include account and service origination, handling teller transactions, as well as responding to customer inquiries by telephone and in person.

Essential Duties and Responsibilities

• Serves customers in opening new accounts for commercial and consumer clients. Have knowledge of bank products in order to make recommendations on products and services based on customer needs. Contact new clients for onboarding activities. Assist in consumer loan applications and closings in applicable markets.
• Performs all teller duties including all client transactions, maintaining and balancing a cash drawer. Have knowledge of the ATM, Vault, Coin & Cash and GL Accounts to be balanced daily. Have knowledge of all dual control procedures.
• Serves as a team member to accomplish company objectives and lobby and personal goals.
• Provides outstanding customer service for lobby and phone requests. Research and resolve client problems, acting as the customer liaison between other bank departments. Follow up with the client to assure resolution. Develop and maintain long-term relationships with clients.
• Actively participates in training programs to maintain and acquire additional job knowledge and skills
• Assists in opening and closing the branch, following procedures set by corporate security.
• Complies with all department and company policies, procedures, audit guidelines, and regulations.
• Perform other miscellaneous duties as assigned.

Qualifications

• Strong math and problem solving skills.
• Excellent interpersonal and customer service skills with the ability to cross-sale products and services.
• Must maintain confidentiality of client transactions and bank records.
• Team-oriented, possess a positive attitude and work well with others.
• Strong oral and written communication skills.
• Ability to operate standard office equipment, such as computer workstations, calculators, and copier.
• Ability to prioritize; handle multiple tasks; and work independently.
• Strong organizational skills and detail-oriented with a high degree of accuracy.
• Thorough knowledge of bank operations, products, and services offered at the bank.
• Knowledge of banking laws and regulations including the Bank Secrecy Act.

Supervisory Responsibilities

• None

Education and/or Experience

• High School diploma or equivalent
• Associates degree in business related field or two years related experience or a combination of education and experience
• Experience working in an environment with individual and team goals preferred
• Customer service experience required

Computer and Software Skills

• Skilled in operation of a personal computer, including Microsoft Word and Excel.
• Google Suite
• IBS
• Salesforce

Certificates, Licenses, and Registrations

• Notary License as needed by the branch

Equal Opportunity Statement

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at [e-mail].

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live.We are proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.

If you would like more information about your EEO rights as an applicant under the law, please click HERE.