Senior Financial Assistance & Collections Leader

Arise Financial; Canton (MA); Hybrid; USD 82,000 - 88,000; Full time

Benefits offered by this job

Great Place to Work

Competitive pay

Annual bonus

Health benefits

401(k) match

Hybrid work

Paid time off

Tuition reimbursement

Career development

Meaningful work

Job summary

Arise Financial is hiring a Financial Assistance Manager to lead the daily operations of the Financial Assistance department, overseeing delinquency, collections, loss mitigation, bankruptcy, foreclosure, repossession, and related activities. You will balance risk management with a member-focused approach to complex situations.

You will develop your team, monitor performance, collaborate with stakeholders, and identify opportunities to strengthen processes and improve outcomes for members and

Qualifications

• 5+ years of experience leading, coaching, and developing employees.
• Experience in credit union, banking, or financial services preferred.
• Strong knowledge of collections, delinquency, loss mitigation, bankruptcy, foreclosure, repossession, and credit reporting.

Responsibilities

• Lead and develop the Financial Assistance team, including hiring, onboarding, coaching, performance management, scheduling, and workload distribution.
• Oversee daily operations across delinquency, collections, loss mitigation, bankruptcy, foreclosure, repossession, credit reporting, and related queues.
• Develop and oversee collections and loss mitigation strategies that support effective delinquency resolution, recoveries, and appropriate member outcomes.
• Provide oversight of loan workouts, payment arrangements, modifications, forbearance, and other approved loss mitigation solutions.
• Oversee bankruptcy, foreclosure, and repossession activities, ensuring documentation, timelines, vendor coordination, and escalation processes.
• Monitor portfolio performance, delinquency trends, recoveries, and operational results and use data to identify risks and opportunities.
• Prepare operational, portfolio, and risk reporting for senior leadership, auditors, vendors, investors, and the Board of Directors.
• Ensure department activities comply with applicable federal and state requirements, Credit Union policies, investor requirements, and internal controls.
• Serve as an escalation point for complex or high-risk member situations and collaborate with members, vendors, investors, attorneys, trustees, and internal partners to resolve issues.
• Determine or recommend appropriate account actions, including payment arrangements, restrictions, setoffs, service freezes, loss mitigation actions, repossessions, foreclosures, and charge-offs, within established authority.
• Identify and implement process, workflow, and technology improvements that strengthen efficiency, controls, and the member experience.
• Lead and support department initiatives, system enhancements, and program changes impacting Financial Assistance operations.
• Foster a collaborative, accountable, and high-performing team culture grounded in service, integrity, and continuous improvement.

Skills

Leadership

Credit union experience

Collections knowledge

Risk management

Data analysis

Communication

Tools

Microsoft Office

Job description

Arise Financial is hiring a Financial Assistance Manager to lead the daily operations of the Financial Assistance department, overseeing delinquency, collections, loss mitigation, bankruptcy, foreclosure, repossession, and related activities. You will balance risk management with a member-focused approach to complex situations.

You will develop your team, monitor performance, collaborate with stakeholders, and identify opportunities to strengthen processes and improve outcomes for members and