Senior Financial Aid Advisor & Student Services Lead

University of Georgia; Athens (GA); On-site; USD 51,000 - 63,000; Full time

Job summary

University of Georgia in Athens seeks a Lead Financial Aid Advisor, Client Services to provide leadership for financial aid operations and guidance to advisors and staff. The role includes advising students/parents on federal, state, and institutional aid, and supervising award processes.

The position requires a Bachelor's degree (or equivalent) and 5 years of professional experience, with some travel and occasional evening/weekend hours.

Qualifications

• Bachelor's degree in a related field or equivalent and 5 years of professional experience.
• Preferred: Prior experience working in Student Financial Aid.
• Knowledge of federal, state, and institutional financial aid regulations and procedures.

Responsibilities

• Advise students and parents regarding federal, state, and institutional financial aid during the lifecycle of the aid process.
• Assist with financial aid application processing, award calculations, and revisions.
• Maintain current knowledge of student information and aid processing systems (e.g., Banner/NSLDS).
• Maintain privacy and confidentiality of student data and ensure security of records.
• Provide leadership and mentorship to advisors and staff; lead reporting for Satisfactory Academic Progress appeals.

Skills

Communication

Customer service

Public speaking

Deadline management

Attention to detail

Mentoring

Education

Bachelor's degree or equivalent

Job description

University of Georgia in Athens seeks a Lead Financial Aid Advisor, Client Services to provide leadership for financial aid operations and guidance to advisors and staff. The role includes advising students/parents on federal, state, and institutional aid, and supervising award processes.

The position requires a Bachelor's degree (or equivalent) and 5 years of professional experience, with some travel and occasional evening/weekend hours.