Senior Finance Technology Support Analyst

Relha LLC; Boca Raton (FL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

SBA Communications seeks a Senior Finance Technology Support Analyst to provide advanced Tier 2 functional and application support for Microsoft Dynamics 365 Finance & Operations, with emphasis on end-to-end finance processes. You will apply knowledge across core D365 F&O areas and assist with month-, quarter-, and year-end activities.

The role requires a bachelor’s degree and 5+ years of ERP support experience, including hands-on D365, plus strong analytical and communication skills.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Finance, Accounting, or related field.
• 5 years proven experience with enterprise application or ERP support, including hands-on D365.
• Strong knowledge of D365 F&O and end-to-end finance processes including reporting and close.
• Ability to provide advanced Tier 2 support, incident triage, and escalation coordination.

Responsibilities

• Provide advanced Tier 2 functional and application support for D365 F&O incidents and requests.
• Apply knowledge across core D365 F&O areas: financial accounting, payables, receivables, budgeting, projects, and tax.
• Support Finance users in processes, workflows, and reporting capabilities.
• Assist month-, quarter-, and year-end processing by diagnosing issues and coordinating restoration.
• Document incidents, resolutions, and known errors with clear traceability.
• Coordinate with Microsoft, partners, managed service providers, and third parties for specialized support.

Skills

Tier 2 support

Incident triage

Communication skills

Education

Bachelor’s degree in Information Systems

Tools

Microsoft Dynamics 365 F&O

Power Platform

Power Apps

Power Automate

Dataverse

Azure DevOps

Ivanti

ServiceNow

Job description

Senior Finance Technology Support Analyst

Since 1989, SBA Communications has been a pillar of the wireless industry. Today, as a publicly traded global leader and S&P 500 company, our network of over 46,000 communication sites spans 10+ countries, forming the critical infrastructure that connects millions. We are the force behind the scenes —the essential infrastructure that keeps our world connected.

We are looking for innovators to join the dynamic team that makes it all possible. In an industry that moves fast, we rely on our agility to stay ahead of the curve and deliver results. However, we never achieve it alone. Our culture is defined by a "Team First" focus, where every team member matters, and we collaborate passionately to support our customers' objectives.

We believe in shared success. At SBA, we invite every team member to think like an owner.

In addition to a competitive salary range, we offer a comprehensive benefits package to support your health, financial security, and overall well-being.

This includes:

Financial Wellbeing

• 401(k) retirement savings plan with a company match of a percentage of employee contributions and profit sharing, where applicable
• Equity opportunities, including participation in company equity stock plans, where applicable

Health and Mental Wellbeing

• Medical, dental, and vision insurance with employer contributions toward coverage
• Paid parental leave and company‑paid life insurance and short‑term and long‑term disability (STD/LTD), where eligible
• Wellness programs and resources, including an employee assistance program and well‑being initiatives

Personal Growth & Balance

Paid time off and company‑paid holidays

• Flexible work arrangements, including an allotment of remote workdays per year, depending on the role
• Education assistance and professional development and certification or licensing support, where eligible
• Performance‑based bonus or incentive compensation, which may be available depending on the role

Benefit offerings are subject to plan terms, eligibility requirements, and applicable law, and may vary based on factors such as employment status, job classification, work location, and scheduled hours. Certain benefits may not be available to part‑time employees or employees working fewer than 30 hours per week. The company reserves the right to modify or terminate benefit plans at any time, consistent with applicable law.

Your Next Career Opportunity – Senior Finance Technology Support Analyst

This responsibility profile supplements the Senior Finance Technology Support Analyst job profile by defining the Microsoft Dynamics 365 Finance & Operations specialization. The role provides advanced application support, first‑level root‑cause assessment, issue coordination, functional guidance, and end‑to‑end Finance business‑process support. It does not include direct people‑management responsibilities or ownership of application development, integration engineering, data engineering, enterprise reporting engineering, infrastructure, or the D365 platform roadmap.

What You Will Do – Primary Responsibilities

Provide advanced Tier 2 functional and application support for Microsoft Dynamics 365 Finance & Operations incidents, service requests, defects, access questions, configuration issues, and processing exceptions.

Apply functional knowledge across core D365 F&O areas, including financial accounting, payables, receivables, banking, fixed assets, budgeting, procurement, projects, expenses, collections, reporting, and tax.

Support Finance users in the effective use of D365 processes, workflows, approvals, inquiries, and standard reporting capabilities.

Support month‑end, quarter‑end, and year‑end financial processing by diagnosing application issues, coordinating escalation, and validating restoration of affected business processes.

Resolve functional and configuration issues that fall within approved procedures, access, and assigned responsibilities.

Assist with configuration reviews, functional impact assessments, testing, and business validation.

Document incidents, findings, resolutions, workarounds, recurring patterns, and known errors.

Coordinate with Microsoft, implementation partners, managed service providers, and third‑party vendors when specialized support is required.

What You’ll Need – Qualifications & Requirements

Required Qualifications

Bachelor’s degree in Information Systems, Computer Science, Business Administration, Finance, Accounting, or a related discipline and 5 years proven experience with enterprise application or ERP support, including hands‑on support of D365.

Strong functional knowledge of D365 F&O and end‑to‑end Finance processes, including financial accounting, payables, receivables, banking, fixed assets, budgeting, procurement, projects, expenses, credit and collections, reporting, tax, treasury, cash application, and financial close.

Demonstrated ability to provide advanced Tier 2 support, perform incident triage, assess business impact, conduct first‑level root‑cause analysis, gather evidence, trace transactions across connected applications, and coordinate escalation with Tier 3 specialists or accountable technical teams.

Experience with requirements analysis, functional and regression testing, documentation, change management, business validation, and clear analytical, troubleshooting, problem‑solving, and communication practices.

Preferred Qualifications

Experience with Finance‑related applications and platforms such as Vertex, HighRadius, treasury, banking, payment, reconciliation, cash application, collections, credit management, deductions, accounts receivable automation, or similar capabilities.

Experience with Microsoft Power Platform, including Power Apps, Power Automate, and Dataverse, and with enterprise delivery tools such as Azure DevOps, Ivanti, or ServiceNow.

Experience supporting global, multi‑entity, or multi‑country Finance operations, including awareness of SOX, IT General Controls, segregation of duties, and controlled production‑change practices.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to stoop, bend, kneel or crouch.

Ability to stand, walk and sit.

Ability to reach with hands and arms

Visual ability correctable to 20/20.

Sitting up to 90% of the day.

Ability to respond verbally in an understandable, professional manner in person and over the telephone.

Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.

Ability to lift up to 15 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.