Senior FileNet Platform Engineer (P8, ICN, CPE)

Momento USA LLC; Raleigh (NC); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Momento USA LLC in Raleigh/Atlanta seeks a FileNet Consultant to administer and optimize IBM FileNet Content Manager in a hybrid environment. You will manage Content Engine, Content Navigator, and Enterprise Records, coordinate upgrades, and ensure security and compliance.

With 8+ years of hands-on FileNet experience, you will partner with IT and business teams to support production systems, monitor performance, and implement process improvements across Windows/Linux servers and related

Qualifications

• 8+ years of hands-on experience administering IBM FileNet Content Manager.
• Experience supporting production systems in a large, enterprise environment.
• Deep knowledge of IBM FileNet components (Content Engine, Content Collector, Content Navigator, IBM Enterprise Records, Object Stores, workflows, security model).
• Experience administering WebSphere Application Server environments supporting IBM FileNet applications.
• Experience with Windows and/or Linux server environments.
• Familiarity with databases (e.g., Db2, SQL Server) as they relate to ECM platforms.

Responsibilities

• Administer and maintain IBM FileNet Content Manager and IBM Enterprise Records (IER), including Object Stores, Content Engine (CPE), Content Navigator (ICN), and related supporting components, with limited Process Engine use required for IER functionality.
• Monitor system health, performance, and storage capacity; proactively identify and remediate issues.
• Plan, execute, and support upgrades, patching, backups, and restores for FileNet applications and supporting components, including CPE, ICN, and records‑related services.
• Support disaster recovery planning, testing, and execution for FileNet environments.
• Configure and manage FileNet security, roles, permissions, and access controls.
• Ensure compliance with enterprise records management, retention, and legal hold policies.
• Support audits (e.g., SOX, regulatory, internal) by providing system documentation, evidence, and access reviews.
• Partner with Records Management, Legal, and Compliance teams to align FileNet configurations with governance requirements.
• Provide Tier 2/3 support for FileNet‑related incidents and service requests.
• Troubleshoot content access, workflow, ingestion, and performance issues.
• Assist business users and application teams with document management, workflows, and metadata design.
• Support onboarding, training, and knowledge transfer for FileNet users and administrators.
• Support integrations between FileNet and other enterprise systems (e.g., ServiceNow, SAP, SharePoint, custom applications).
• Collaborate with automation and development teams for document ingestion and process optimization.
• Participate in solution design reviews to ensure FileNet best practices are followed.
• Maintain system documentation, runbooks, architecture diagrams, and operating procedures.
• Identify opportunities to improve performance, usability, security, and automation capabilities.
• Stay current on FileNet product updates, industry trends, and content management best practices.
• Lead and coordinate FileNet platform upgrades and application deployments, working with infrastructure, database, and dependency teams as needed.
• Administer and support WebSphere Application Server environments hosting FileNet applications, including application deployments, configuration, patching, and troubleshooting related to FileNet and Records services.

Skills

FileNet P8

Content Collector

Content Navigator

Tools

WebSphere Application Server

Db2

SQL Server

Windows Server

Linux

Job description

Momento USA LLC in Raleigh/Atlanta seeks a FileNet Consultant to administer and optimize IBM FileNet Content Manager in a hybrid environment. You will manage Content Engine, Content Navigator, and Enterprise Records, coordinate upgrades, and ensure security and compliance.

With 8+ years of hands-on FileNet experience, you will partner with IT and business teams to support production systems, monitor performance, and implement process improvements across Windows/Linux servers and related