Senior Field Support Engineer (Onsite) (Contingent)

Prattwhitney; Hampton (VA); On-site; USD 86,800 - 165,200; Full time

Benefits offered by this job

Relocation assistance

Medical, dental, and vision insurance

Three weeks of vacation

401(k) plan with employer matching

Job summary

Collins Aerospace, part of RTX, seeks a Field Service Engineer to deploy and support software solutions within the Air Force SIL environment, acting as the technical liaison between commercial development cycles and AF‑DCGS operational requirements.

You will ensure that software releases meet compliance, security, and operational readiness standards, support site deployments, troubleshoot, validate performance, and coordinate with Air Force counterparts across mission environments.

Qualifications

• Active TS/SCI clearance required prior to start date.
• Current DoD 8570.1 IAT Level II or IAM Level I certification preferred.
• Experience navigating RMF compliance and DISA STIGs.

Responsibilities

• Deploy and support software solutions in the Air Force SIL environment.
• Serve as technical liaison between commercial development and AF‑DCGS requirements.
• Ensure releases meet compliance, security, and operational readiness standards.
• Support site deployments, troubleshooting, and collaboration with Air Force counterparts.
• Validate system performance and support acceptance testing in mission environments.

Skills

Security clearance

CI/CD experience

Cross-domain collaboration

Effective communication

Tools

Docker

Kubernetes

CI/CD tooling

Job description

Collins Aerospace is seeking Engineers to be part of a Field Engineering team for the AF‑DCGS High Band Mission Applications Software (HBMAS) Sustainment program. During this effort, RTX Collins personnel will oversee and perform software sustainment for cloud‑enabled systems that ingest, tag, and audit data sets, while maintaining security, integrity, and availability of data.

About the Role

The Field Service Engineer is responsible for deploying and supporting software solutions within the Air Force SIL environment, serving as the technical liaison between commercial development cycles and AF‑DCGS operational requirements. This role ensures that software releases meet compliance, security, and operational readiness standards while supporting site deployments, troubleshooting, and collaboration with Air Force counterparts. The Field Service Engineer plays a critical role in validating system performance, supporting acceptance testing, and ensuring secure, reliable integration in mission environments.

Responsibilities

• Deploy and support software solutions within the Air Force SIL environment
• Serve as technical liaison between commercial development cycles and AF‑DCGS operational requirements
• Ensure software releases meet compliance, security, and operational readiness standards
• Support site deployments, troubleshooting, and collaboration with Air Force counterparts
• Validate system performance, support acceptance testing, and ensure secure, reliable integration in mission environments

Qualifications

• Active and transferable TS/SCI U.S. government issued security clearance is required prior to start date
• Current DoD 8570.1 IAT LevelII or IAM LevelI certification (e.g., Security+CE, CCNA Security, CySA+, CAP, etc.)
• Expertise navigating RMF compliance processes, DISA STIG implementation, and associated documentation
• Experience managing CI/CD pipeline activities in support of deployment and release processes
• Strong background in containerization technologies such as Docker and Kubernetes
• Experience performing ACAS/SCAP vulnerability scanning and interpreting results
• Proficiency troubleshooting complex system issues in mission or operational environments
• Experience working with Cross Domain Solutions and performing Site Acceptance Testing
• Knowledge of U.S. citizenship (required) and a valid security clearance as above

Preferred Qualifications

• Familiarity with Air Force SIL environments or AF‑DCGS mission systems
• Experience supporting field deployment activities, customer coordination, and on‑site technical liaison functions
• Knowledge of secure cloud or hybrid deployment environments
• Experience integrating containerized systems into operational environments with strict cybersecurity requirements
• Strong communication skills for coordinating between engineering teams, customers, and mission operators

What We Offer

• Salary range:86,800USD–165,200USD
• Flexible work weeks: 9/80A, 5/40; Flexible work hours: Core hours, Modified time
• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan with employer matching funds and a Lifetime Income Strategy option
• Tuition reimbursement program and student loan repayment program
• Life insurance and disability coverage
• Optional coverage (pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection)
• Birth, adoption, parental leave benefits; Ovia Health fertility and family planning; Adoption Assistance; Autism Benefit; Employee Assistance Plan (up to 10 free counseling sessions)
• Healthy You incentives, wellness rewards program, Doctor on Demand, virtual doctor visits
• Bright Horizons child and elder care services, Teladoc Medical Experts second opinion program
• Relocation assistance

Equal Opportunity Employer

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.