Senior Field Service Technician — Project Management

Wagner Equipment Co. in; Bloomfield (NM); On-site; USD 51,000 - 73,000; Full time

Benefits offered by this job

PTO 96 hours first year

8 paid holidays

Medical insurance

Dental insurance

Vision insurance

401K with up to 7% company match

Job summary

Wagner Equipment Co. is seeking an Experienced Field Service Technician with a focus on project management to diagnose, troubleshoot, and repair CAT heavy equipment at customer sites. The role emphasizes teamwork, safety, and delivering high-quality service as part of the One Professional Team.

The position requires extensive field experience, strong customer service skills, and the ability to read electrical and hydraulic schematics. Relevant licenses and pre-employment screenings are required.

Qualifications

• High School Diploma or GED required.
• Relevant CAT related courses completed.
• 5+ years’ experience servicing heavy equipment.
• 1+ years administrative/clerical experience.
• 3+ years customer service experience.
• 3+ years sales experience.
• DOT Health Card, Class A Driver’s License, MSHA License required.
• Must pass pre-employment screenings including background checks and drug/alcohol testing.

Responsibilities

• Maintains truck and crane inspection logs daily.
• Completes CAT service reports with legible grammar and SIMS code.
• Transmits photos, timecards, service reports and other information by e-mail.
• Maintains good customer records on jobs assigned.
• Works with Service, Product Support and Sales to meet customer needs.
• Communicates diagnosis and status of repairs to customers.
• Teaches and coaches other technicians in the field.
• Promotes Wagner Equipment Co. to customers.
• Reads and applies electrical/hydraulic schematics to repair work.

Skills

Troubleshooting

Heavy equipment knowledge

Customer service

Reading schematics

Driver's license

Education

High School Diploma or GED

CAT related courses

MSHA License

DOT Health Card

Class A Driver's License

Job description

Wagner Equipment Co. is seeking an Experienced Field Service Technician with a focus on project management to diagnose, troubleshoot, and repair CAT heavy equipment at customer sites. The role emphasizes teamwork, safety, and delivering high-quality service as part of the One Professional Team.

The position requires extensive field experience, strong customer service skills, and the ability to read electrical and hydraulic schematics. Relevant licenses and pre-employment screenings are required.