Senior Field Service Technician

AuraOne, Inc.; United States; Remote; USD 55,000 - 83,000; Full time

Job summary

AuraOne, Inc. is seeking a Senior Field Service Technician specialist operations AI reviewer to evaluate outputs against established workflows, policy, and stakeholder fit.

This role grades tone and escalation logic and flags policy gaps to ensure high-quality results. The contractor will document the right next steps to help the modeling team train on improving AI performance, while maintaining reviewer-quality scores across calibration cycles.

Qualifications

• Direct working experience in senior field service technician specialist operations on real teams.
• Clear written reasoning that names the policy or workflow being applied.
• Reliable async availability for at least 10 hours per week.

Responsibilities

• Review AI outputs against current workflows, playbooks, and firm policy.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Skills

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Senior Field Service Technician

Job description

Senior Field Service Technician is a remote review track for evaluating AI outputs across senior field service technician specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

Why this role matters

Senior Field Service Technician specialist operations AI has to fit into an actual day at work. AuraOne uses experienced operators to grade outputs the way a senior peer would — checking workflow, policy, and the unwritten rules that decide whether a task actually gets done.

Responsibilities

• Review AI outputs against current senior field service technician specialist operations workflows, playbooks, and firm policy for Senior Field Service Technician assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Qualifications

• Direct working experience in senior field service technician specialist operations on real teams for Senior Field Service Technician work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Example tasks

• Grade a model's response to a real senior field service technician specialist operations ticket and rate workflow, tone, and escalation.
• Flag a missed escalation with the right severity tag and corrected next step.
• Adjudicate a disputed playbook call between two reviewers using firm guidance.
• Audit a 25-row batch for rubric consistency and report drift to the program lead.

Nice to have

• Prior experience training, calibrating, or QA-ing operations teams.
• Familiarity with AI-assisted workflow tooling and its failure modes.
• Bilingual experience for cross-region operations.

Skills

• Operational review
• Policy adherence
• Workflow judgment
• Stakeholder communication
• Senior Field Service Technician specialist operations

Work model

Remote — US-eligible. Remote · Independent specialist contractor. Employment type: CONTRACTOR. Applicants must be authorized to work from US.

Compensation

Hourly rate confirmed after the interview process.