Senior Field Service Technician

ABB Inc; Providence (RI); Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision plans

401k with company contributions

Paid holidays & vacation

Job summary

ABB is seeking a Senior Field Service Technician to deliver high-quality technical support and service. The role involves installations, maintenance and repairs on power delivery equipment, with a strong emphasis on safety, compliance and customer satisfaction.

The position is remote in model and requires extensive travel across the US. Ideal candidates have a high school diploma and 8+ years in engineering or field service, with experience in LV/MV breakers, switchgear, relays and transformers.

Qualifications

• High School Diploma with 8+ years of engineering/field experience.
• Willingness and ability to travel 70%+ as required.
• Candidate must have work authorization to work in the US.

Responsibilities

• Ensure safety & compliance with ABB policies and standards.
• Perform hands-on project work including startup, commissioning, troubleshooting, design and repair of power delivery equipment.
• Engage in quality, standards and customer satisfaction by following procedures and delivering clear communications.
• Complete technical reports, job status updates, material orders, quotations and time/expense reports; manage costs and assets.

Skills

Electrical testing & safety

Field service

Troubleshooting

Customer support

Education

High School Diploma

Tools

LV & MV Breakers

Switchgear

Relays & Transformers

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Area Field Services Manager__As a Senior Field Service Technician, you will be responsible for delivering high-quality technical support and service to our customers. You will perform installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction.The work model for this role is: Remote.Our Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.Key ResponsibilitiesEnsure Safety & Compliance: Follow all ABB HSE, ABB Way, Safety Manual, and product warranty policies while maintaining up‑to‑date knowledge of relevant safety standards and procedures.Technical Execution & Expertise: Perform hands‑on project work—including startup, commissioning, troubleshooting, design, and repair—across power delivery equipment while continually developing technical and industry knowledge.Quality, Standards & Customer Satisfaction: Contribute to improving installation and field service standards, adhere to engineering procedures, and deliver exceptional customer satisfaction in all interactions.Administrative & Cost Management: Complete required technical reports, job status updates, material orders, quotations, time and expense reports, and exercise sound judgment in controlling costs and maintaining company assets.QualificationsHigh School Diploma with a minimum of 8 years of engineering / field experience. Additional formal education may substitute for required experience on a year‑for‑year basis.Technical skills in testing of power distribution and delivery to include Low Voltage and Medium Voltage Breakers, Switchgear, Relays and Transformers. Experience in the repair and refurbishment of LV and MV circuit breakersAbility and willingness to travel approximately 70+% as required.Ability and willingness to possess and maintain a valid driver's license.Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.Candidates must already have work authorization that would permit them to work for ABB in the US.What's in it for youWe want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner. #LI- RemoteWhile base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $83,300 and $133,280 annually.ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core Plus.Vision benefit.Company paid life insurance (2X base pay).Company paid AD&D (1X base pay).Voluntary life and AD&D – 100% employee paid up to maximums.Short Term Disability – up to 26 weeks – Company paid.Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance.Parental Leave – up to 6 weeks.Employee Assistance Program.Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.Employee discount program.Retirement401k Savings Plan with Company Contributions.Employee Stock Acquisition Plan (ESAP).Time offABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.More about usABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.#ABBCareers#RunwithABB#RunwhatrunstheworldBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.