Senior Field Service Technician

AVI-SPL; Manchester (CT); Hybrid; USD 46,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays and PTO

Training and development opportunities

Job summary

AVI-SPL is seeking a Senior Field Service Technician to support customers at client sites, restoring functionality and delivering world-class customer service. You will read schematics, perform preventative maintenance, install and service AV equipment, and travel to various locations.

Strong communication, tool handling, and basic networking knowledge are essential for success. The role emphasizes hands-on electronics, programming familiarity (AMX/Crestron), and the ability to work

Qualifications

• Requires effective communication with customers and colleagues.
• Ability to use hand and power tools safely and efficiently.
• Ability to work independently and meet deadlines.
• Basic computer literacy and software familiarity.
• Knowledge of signal flow for audio/video control.

Responsibilities

• Read and interpret schematics and blueprints.
• Perform preventative maintenance visits.
• Clean AV equipment and perform PM tasks.
• Complete accurate job documentation.
• Assist next level technicians and provide training as needed.
• Travel to multiple job sites as required.
• Set up and troubleshoot codecs and UCC devices.

Skills

Effective communication

Tool usage

Independent work

Basic computer knowledge

Project management

Solder & crimp connectors

AMX/Crestron programming

Education

High School Diploma or equivalent

Electronics education preferred

Tools

AMX programming

Crestron programming

Networking devices (Routers/IP)

Video codecs/UCC

Job description

The AVI-SPL Senior Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at customer sites with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience.

Who We Are

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

The AVI-SPL Senior Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at customer sites with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience.

Day-To-Day Responsibilities

• Read and interpret electronic schematics and architectural blueprints
• Perform preventative maintenance visits to help maintain a stable client base
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans, as a part of Preventative Maintenance
• Take Responsibly for completing accurate job documentation as needed
• Ensure equipment delivery and associated responsibilities for assigned assignments
• Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
• Field service support of control programs (AMX / Crestron/etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability
• Intermediate Field service support of networked devices (Routers, IP Protocols, etc.)
• Perform service tasks in a timely and quality conscious manner including but not limited to:

pulling cable, installing connectors, mounting projects and hanging ceiling mounts

• Assist next level service technicians as needed
• Provide client training as needed
• Adhere to and understand OSHA standards for all phases of the job
• Setup and troubleshoot various video codecs and UCC devices
• Travel to various job sites required
• Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives

Items To Consider

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

Must-Haves

WHAT WE’RE LOOKING FOR

• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Ability to manage small to medium projects
• Ability to solder & crimp connectors
• Minor programming capability (AMX/Crestron) – changes and troubleshooting
• Familiarity with AV technology/processes and workflows
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards

Nice-to-Haves

• Minimum of a High School Diploma or equivalent preferred
• Minimum of 3 - 5 years of audiovisual integration experience preferred
• Formal education in Electronics or related field preferred
• Familiarity with:
  • AMX Networking and Programming Essentials
  • Crestron Professional installation, programming and configuration
  • Exton Intermediate Knowledge
  • AVIXA CTS General Certification
  • OSHA 30-Hour Construction Course
  • CT C6 Limited Electrical Journeyperson

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays and Paid Time Off
• Enjoyable and dynamic company culture
• Training and professional development opportunities

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Pay Type

Hourly

Min Rate

$33.10

Max Rate

$42.22

This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.