Senior Field Service Technician

Xylem; Evansville (IN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Generous PTO

Retirement plan

Health insurance

Tuition Reimbursement

Volunteer program

Job summary

Xylem is seeking a Senior Field Service Technician to lead field service activities at customer sites across our water solutions platforms. You will troubleshoot systems, perform preventative maintenance, and coordinate with customers to ensure safe, reliable operation while managing parts and documentation.

Travel up to 80% may be required; a HS diploma and CDL eligibility are expected, with 2–5 years’ technical experience in industrial water systems.

Qualifications

• HS diploma or equivalent.
• Capable of obtaining a CDL, class A or B with endorsements.
• 2 to 5 years of technical work experience in industrial or commercial process water.
• Ability to obtain all required clearances (TWIC, DISA, etc.)
• Clean driving record.
• Willingness to travel 20-80%.

Responsibilities

• Initiate and execute field service activities at customer sites.
• Troubleshoot mechanical, electrical, and diesel equipment.
• Perform preventative maintenance and manage parts inventory.
• Ensure a safe working environment and compliance with safety policies.
• Coordinate with customers and internal teams across multiple sites.

Skills

Electrical

Mechanical

Diesel

Troubleshooting

Customer service

Microsoft Office

Smart devices

Education

HS diploma or equivalent

CDL Class A/B

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.Job Summary:The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers.Responsibilities:To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. · Create and maintain safe working environment and culture within the organization· Take care of company property· Demonstrates high impact culture through innovation, accountability and empowerment· Must be able to function in a team environment· Usually works with minimal supervision· Works independentlyRequirements:· Some travel required· 20%-80% travel depending on division & location (overnight stays, away from home)Driving Requirements:· Driver Application for Employment· Motor Vehicle Report (MVR)· Forms:o Driver Disclosure and Releaseo Employee Applicant Drug and Alcohol Statemento FMCSA Certificate of Awarenesso Driver Certificate of Violationso Driver Statement of On Duty Hours Road Test o Copy of Driver’s Licenseo Copy of Medical CertificatePLACEHOLDER FOR DIVISION SPECIFIC REQUIREMENTSHigh Impact Behaviors:• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.Education & Experience Requirements:· HS diploma or equivalent· Capable of obtaining a CDL, class A or B with applicable endorsementsPreferred: · May have industry specific license(s)Experience Requirements:· Ability to obtain all required customer clearances (TWIC, DISA, etc.)· Ability to obtain DOT Medical card· Clean driving record· Work experience preferred· 2 to 5 years of technical work experience including industrial or commercial process water experienceSkill Requirements:· Electrical, mechanical, diesel, fusion experience depending on business unit· Work without direct supervision· Technically sound· Experience with Microsoft Office including smart devices· Must have customer service experience· Demonstrates critical thinking and troubleshooting ability· Synthesizes technical information and communicates it clearly· Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected waysWHAT WE CAN OFFER YOU:Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:Generous PTO package and paid holidaysGenerous retirement savings planCustomizable health, dental and vision insurance (eligible on first date)Career progression plansReward and recognition programsPaid parental leaveTuition ReimbursementCompany Wellness ProgramEmployee Discount ProgramJoin the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation