Senior Field Service Technician

Xylem; Arlington (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Xylem is seeking a Senior Field Service Technician to perform service activities across various locations. This role requires technical expertise in water systems, highlighting a commitment to safety and proactive problem-solving. Successful candidates will enjoy a competitive salary and benefits as part of a globally recognized team dedicated to sustainability and innovation.

Benefits

Health, dental, and vision insurance

Generous retirement savings plan

Paid time off (PTO) and paid holidays

Paid parental leave

Tuition reimbursement

Wellness programs

Employee recognition programs

Qualifications

• 2 to 5 years of technical experience in field service, preferably in process water systems.
• Ability to obtain customer-specific clearances (e.g., TWIC, DISA).
• Customer-facing experience strongly preferred.

Responsibilities

• Initiate and execute field service activities at customer sites.
• Conduct preventative maintenance and troubleshoot systems.
• Manage parts inventory and ensure safety.

Skills

Troubleshooting

Problem-solving

Team Collaboration

Safety Awareness

Education

High school diploma or equivalent

Tools

Microsoft Office

Mobile Smart Devices

Job description

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Join to apply for the Senior Field Service Technician role at Xylem

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary

The Senior Field Service Technician is responsible for initiating and executing field service activities at customer sites in a safe, efficient, and professional manner. This role involves proactive system troubleshooting, working with mechanical, electrical, and diesel-powered equipment, conducting preventative maintenance, managing parts inventory, and identifying and correcting safety issues on both company and customer-owned equipment. This position requires direct customer interaction and may include assignments at multiple locations and across different systems or technologies.

Key Responsibilities

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily:

• Promote and maintain a safe working environment and safety-first culture
• Properly care for and maintain company tools and property
• Demonstrate a high-impact culture of innovation, accountability, and empowerment
• Collaborate effectively in a team setting
• Work independently with minimal supervision
• Exhibit a proactive approach to problem-solving and service execution
  
  

Education & Experience Requirements

• High school diploma or equivalent required
• 2 to 5 years of technical experience in field service, preferably in industrial or commercial process water systems
• Ability to obtain customer-specific clearances (e.g., TWIC, DISA)
• Ability to obtain a DOT medical card
• Experience with mechanical, electrical, diesel, or fusion systems (varies by business unit)
• Familiarity with Microsoft Office and mobile smart devices
• Prior customer-facing experience strongly preferred
• Must demonstrate strong critical thinking and troubleshooting skills
  
  

Travel Requirements

• Occasional travel required - Up to 10%
  
  

What We Offer

• Health, dental, and vision insurance available on your first day of employment
• Generous retirement savings plan with company contribution
• Paid time off (PTO) and paid holidays
• Paid parental leave
• Tuition reimbursement
• Career development and advancement opportunities
• Wellness programs, employee recognition, and discount programs
  
  

Compensation

The estimated salary range for this position is $22 to $28. Starting pay is based on a variety of factors including skills, experience, and work location. At Xylem, we offer a competitive compensation package supported by a comprehensive benefits program as described above.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.



Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Industrial Machinery Manufacturing

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