Senior Field Service Representative

EOS Defense Systems USA, Inc.; Huntsville (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

EOS Defense Systems USA, Inc. is seeking a Senior Field Service Representative (FSR) in Huntsville, Alabama. The FSR will support, train, maintain, and repair EOS manufactured Remote Weapons Stations (RWS). Responsibilities include supervising training, resolving system issues, and conducting inspections. Candidates should hold an AS degree or have significant military or FSR experience. The role requires technical expertise in RWS systems and may involve travel. EOS is an equal opportunity employer.

Qualifications

• AS degree with 4 years of experience, or 6 years military experience, or 6 years FSR experience.
• 4+ years experience with Counter Unmanned Aircraft Systems (CUAS).
• 3+ years in military training or defense industry training development.

Responsibilities

• Supervise training of service members on RWS operation.
• Resolve escalated system issues including integration problems.
• Provide technical oversight to junior FSRs.
• Conduct system testing, inspections, and modifications.
• Develop training curricula for users.

Skills

Training and mentoring

Troubleshooting complex mechanical systems

Operational expertise in RWS systems

Root-cause analysis

Cross-functional collaboration

Education

AS degree and 4 years relevant experience

6 years Military Experience

6 years prior FSR experience

Job description

Senior Field Service Representative

The Senior Field Service Representative (FSR) will support, train, maintain and repair EOS manufactured Remote Weapons Stations (RWS) in EOS facilities and deployed in the field by our Armed Service customers. The FSR will maintain, repair as necessary, make engineering changes and upgrades, and train operators as required. The successful incumbent will be an expert in the operation and firing of the weapon. The FSR will have the proven ability to conduct research and learn systems utilizing written references and manuals. This technician will regularly act as the face of EOS to potential and actual customers and the Soldiers, Marines and SOF Operators that will employ the systems. This is an on‑site position.

Responsibilities

• Lead and supervise the training of service members and other customers on RWS operation and maintenance
• Lead resolution of advance for escalated RWS system issues (including multi-system integration problems)
• Provide on-the-job training, coaching, and technical oversight to FSR1 and FSR2
• Conduct system level testing, acceptance inspections, and field modifications
• Serve as primary technical interface with customers, engineering, and program management
• Develop and deliver advanced training curricula for both internal and end-users
• Identify recurring issues and recommend product improvements or service bulletins
• Lead CUAS simulation-based exercises, live scenarios, & threats
• Ability to represent the company at high-level customer or industry events
• Ability to travel 45-50% domestic and internationally

Basic Requirements

• AS degree +4 years or
• 6 years Military Exp or
• 6 year prior FSR experience
• Additionally, 4+ years Counter Unmanned Aircraft Systems (CUAS) experience
• 3+ years Formal military training or defense industry training development/administration/management experience
• This is an on-site role; applicants must reside locally or be able to commute daily.

License/Clearance Required

• Standard Driver's License
• Current Security Clearance
• Valid (unexpired) Passport

Preferred

• Experience troubleshooting complex mechanical systems using common tools and reference materials
• Expert-level RWS system knowledge across all subsystems and configurations
• Advanced troubleshooting, root‑cause analysis, and project leadership
• Excellent mentoring, presentation, and cross‑functional collaboration skills

Physical Requirements

• Able to lift/carry equipment weighing 25+lbs
• Requires the ability to operate within offices and in field conditions for extended periods of time

EOS Defense Systems is an Equal Employment Opportunity employer to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identification and sexual orientation) or national origin in accordance with applicable federal, state, and local laws. An Equal Opportunity Employer for disabled veterans, recently separated veterans, other protected veterans, and armed forces service medal veterans. An Equal Opportunity Employer of individuals with disabilities. We participate in E-Verify