Senior Field Service Representative

Eaton Corporation; California (MO); On-site; USD 97,000 - 142,000; Full time

Benefits offered by this job

Company vehicle

Tuition assistance

Overtime eligibility

Travel premiums

Toolkit and phone

Leads program with bonus pay

Job summary

Eaton Corporation is seeking a capable Service Technician to support customers across the power system lifecycle, including startup, commissioning, maintenance, testing, troubleshooting, upgrades and emergencies. You will manage smaller projects independently and mentor junior technicians while generating detailed service reports and recommendations for improved electrical systems.

Based in City of Industry, CA, this role requires strong problem-solving skills, hands-on electrical expertise and

Qualifications

• High school diploma or higher with 3+ years testing and servicing electrical distribution and control systems.
• 3+ years’ experience testing and troubleshooting electrical distribution and control systems.
• Must have a current, unrestricted driver’s license and a satisfactory MVR; background check on hire.
• Willingness to work nights, weekends, and travel as required.

Responsibilities

• Support customers across the power system lifecycle: startup, commissioning, maintenance, testing, troubleshooting, upgrades, and emergencies.
• Manage small projects independently and lead FSR teams on larger projects.
• Generate timely and accurate service reports on work, product performance, and warranties.
• Provide recommendations for improved electrical systems.
• Cultivate strong relationships with customers, team members, and partners.
• Mentor less experienced technicians.
• Utilize digital tools for remote work (laptops, iPads, IR cameras, Google Glasses, MS Teams).

Skills

Problem-solving

Communication

Team collaboration

Time management

Electrical troubleshooting

Education

Associate degree or higher

Bachelor’s degree in Engineering

Electrical/General Contractor license

Professional Engineering license

NICET/NETA certification

Tools

MS Teams

IR cameras

Google Glasses

Hand and power tools

Job description

Salary

The expected annual salary range for this role is $97,000 – $142,000 per year. This figure is a general guideline and may vary based on skills, experience, and market conditions.

What You’ll Do

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies.
• Manage small projects independently and lead FSR teams on larger projects.
• Generate timely and accurate service reports on work, product performance, and warranties.
• Provide recommendations for improved electrical systems.
• Cultivate strong relationships with customers, team members, and partners.
• Mentor less experienced technicians.
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more.

Team Benefits

• Guaranteed 40‑hour base pay, eligible for overtime and travel premiums.
• Career growth, mentorship, and safety training.
• Company vehicle, toolkit, and phone.
• Tuition assistance for ongoing learning.
• Leads program with bonus pay.
• Opportunities across 32 service branches.

Qualifications

• High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of a high school diploma or GED, completion of an accredited trade school or program with 7 or more years of experience in the same field.
• Minimum of 3 years’ experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.
• Eaton will not consider applicants seeking immigration sponsorship for this position.
• This role requires a current, unrestricted driver’s license and a satisfactory Motor Vehicle Record; a motor‑vehicle record check will be conducted upon hire.
• No relocation is offered; applicants must reside within a 50‑mile radius of City of Industry, CA, unless exempt as active duty military.

Preferred Qualifications

• Associate degree or higher from an accredited institution.
• Bachelor’s degree in Engineering from an accredited institution.
• Electrical or General Contractor’s license.
• Professional Engineering license.
• Experience performing power quality measurements, troubleshooting, analysis, and protective relay work.
• NICET/NETA certification.

Position Success Criteria

• Maintain compliance with Eaton’s safety program and policy, including the EESS Qualified Electrical Worker program and required annual re‑certifications.
• Submit to periodic customer‑required background and drug screenings.
• Work variable hours, including nights and weekends, and travel as required.
• Operate an Eaton vehicle and obtain a DOT non‑CDL qualification if required.
• Understand 3‑phase power systems and low, medium, and high voltage power distribution equipment.
• Perform physically demanding tasks, including standing, walking, stooping, squatting, kneeling, reaching, lifting, carrying, and climbing; routinely lift or carry up to 50 pounds, occasionally more with assistance.
• Possess valid TWIC card.
• Proficient with hand and power tools for equipment assembly.
• Strong problem‑solving and logical thinking skills.
• Work well under time constraints and stressful situations.
• Explain technical problems and solutions clearly.
• Collaborate effectively with the team to meet project deadlines.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second‑chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their conviction history, consistent with local fair‑chance ordinances and laws. Applicants need not disclose their history until a conditional offer is made; upon a conditional offer, a background check may be conducted, and applicants will have the opportunity to explain or challenge any findings.

To request a disability‑related reasonable accommodation for the job search, application, or interview process, please contact 1‑800‑836‑6345.

Employees receive a comprehensive benefits package that includes health and welfare benefits, retirement plans, and various programs for paid and unpaid time off. Benefits eligibility and options may depend on location, hire date, and collective bargaining agreements.