Senior Field Service Representative

Eaton; Boise (ID); On-site; USD 84,000 - 123,000; Full time

Benefits offered by this job

Company vehicle

40-hour base pay

Tuition assistance

Leads program with bonus pay

Opportunities across 32 service lines

Job summary

Eaton is seeking Senior Electrical Field Service Representatives for assignments in Kennewick, WA and Boise, ID. The role includes a company vehicle, a guaranteed 40-hour week, and 50% travel across WA/ID/MT/WY/OR with relocation assistance available.

Responsibilities cover startup, commissioning, maintenance, testing, troubleshooting, and upgrades of electrical distribution and control systems. You will mentor technicians, generate service reports, and drive safety and quality in field work.

Qualifications

• High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Must be able to work in the US without corporate sponsorship now or in the future
• Must have a valid driver's license

Responsibilities

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead FSR teams on larger projects
• Generate timely and accurate service reports on work, product performance, and warranties
• Provide recommendations for improved electrical systems
• Cultivate strong relationships with customers, team members, and partners
• Mentor less experienced technicians
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Skills

Troubleshooting

Electrical testing

Power systems

Field service

Education

Associate degree or higher

Bachelor's degree in Engineering

Tools

DOT qualification

TWIC card

Hand tools

Job description

Eaton's Engineering Service & Systems Division is seeking Senior Electrical Field Service Representatives to join our teams in Kennewick, WA and Boise, ID! This role offers a company vehicle and a guaranteed 40-hour paid week! Travel for this role is 50% with a territory covering Washington, Idaho, Montana, Wyoming, and Oregon. Relocation assistance is available.

The expected annual salary range for this role is $84,000 - $123,000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead FSR teams on larger projects
• Generate timely and accurate service reports on work, product performance, and warranties
• Provide recommendations for improved electrical systems
• Cultivate strong relationships with customers, team members, and partners
• Mentor less experienced technicians
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Team Benefits:

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches

Qualifications:

Basic Qualifications:

• High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Must be able to work in the US without corporate sponsorship now or in the future
• Must have a valid driver's license

Preferred Qualifications:

• Associate degree or higher from an accredited institution
• Bachelor's degree in Engineering from an accredited institution
• Previous Electrical testing experience
• Electrical or General Contractor's License
• Professional Engineering License
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
• NICET/NETA certification

Skills:

Position Success Criteria:

• Successfully complete and maintain compliance with Eaton's safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
• Submit to periodic customer required background and drug screenings
• Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
• This position requires you to drive an Eaton vehicle
• Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required.
• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment.
• Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
• Ability to obtain and maintain a valid TWIC card
• Proficient with hand and power tools for equipment assembly
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Explain technical problems and solutions
• Collaborates effectively with the team to meet project deadlines

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardles