Senior Field Service Parts Advisor

Rivian; Appleton (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Rivian in Appleton, WI is seeking a Parts Advisor to deliver outstanding internal customer service at our service location. You will focus on service processes, maintain strong organization, and collaborate across teams with regional specialists, technicians, advisors, and local management.

This role emphasizes handling warranty returns, shipping and packaging parts, and understanding channel planning and Coupa-based purchasing.

Qualifications

• Strong communication, organizational and time management.
• Patience, empathy, attention to detail, and problem-solving mindset.
• Energetic, customer-focused attitude, able to multi-task in a fast-paced setting.

Responsibilities

• Demonstrate and execute the warranty return process.
• Understand, explain, and execute the shipping process and how to package parts before final shipment.
• Understand what channel planning is, and understand how channel planning works.
• Understand, explain, and execute indirect purchasing through Coupa.
• Understand and explain KPI's and metrics and their significance.
• Identify and resolve common discrepancies in parts procurement and collaborate to improve processes.
• Communicate with technicians and leads to promote clear communication channels.
• Identify and order the correct part needed for any repair.
• Source or look up and understand parts assemblies / subassemblies.
• Physically and systematically receive parts and/or allocate back orders.
• Bin parts and explain Rivian BIN scheme.
• Identify damages, shortages, overages, incorrect parts, and no stock.
• Use SharePoint and Rivian’s systems and demonstrate daily counts.

Skills

Communication

Organizational skills

Time management

Customer service

Problem-solving

Adaptability

Education

High School Diploma or equivalent

Tools

SharePoint

Job description

Rivian in Appleton, WI is seeking a Parts Advisor to deliver outstanding internal customer service at our service location. You will focus on service processes, maintain strong organization, and collaborate across teams with regional specialists, technicians, advisors, and local management.

This role emphasizes handling warranty returns, shipping and packaging parts, and understanding channel planning and Coupa-based purchasing.