Senior Field Service Lead: Conveyor Systems

Intelligrated Inc.; Joliet (IL); On-site; USD 75,000 - 110,000; Full time

Job summary

Intelligrated, a leading provider of warehouse automation, is seeking a Senior Industrial Maintenance Supervisor to oversee customer service operations for conveyor maintenance at the Joliet, IL site. You will lead a team of technicians, coordinate onsite activities, and ensure high-quality service delivery on customer sites.

You will report to the Regional Maintenance Manager and work full-time onsite, ensuring safety, efficiency, and strong customer relationships while supporting business

Qualifications

• High School diploma or GED is required.
• 5+ yrs Mechanical troubleshooting and repair experience required.
• 5+ yrs Electrical troubleshooting and repair experience required.
• MS Office skills (Word, Excel, PowerPoint and Outlook)

Responsibilities

• Lead and manage a team of customer service technicians, ensuring service delivery.
• Coordinate onsite conveyor maintenance activities with scheduling and responsiveness.
• Act as the main point of contact for the customer, addressing inquiries, concerns, and escalations related to conveyor maintenance services.
• Develop and maintain strong relationships with customers, understand their needs and provide tailored solutions.
• Ensure compliance with safety, environmental, and regulatory requirements during onsite conveyor maintenance activities.
• Collaborate with external vendors and contractors for specialized maintenance services, monitoring their work to meet standards and budget.
• Completes work orders, records, logs and other written or computer-based documents according to procedures.
• Diagnoses mechanical, electrical, and electronic problems using blueprints, PLCs and diagnostics tools.
• Operates material handling equipment and related tools; uses TCPiP for troubleshooting.
• Performs preventive maintenance and repairs on equipment following safety and quality procedures

Skills

Leadership

Team management

Communication

Time management

Independent work

Education

High School diploma or GED

Tools

MS Office

Word

Excel

PowerPoint

Outlook

Job description

Intelligrated, a leading provider of warehouse automation, is seeking a Senior Industrial Maintenance Supervisor to oversee customer service operations for conveyor maintenance at the Joliet, IL site. You will lead a team of technicians, coordinate onsite activities, and ensure high-quality service delivery on customer sites.

You will report to the Regional Maintenance Manager and work full-time onsite, ensuring safety, efficiency, and strong customer relationships while supporting business