Senior Field Service Engineer — Data Center Power & Cooling

OpenAI, Inc.; Oregon; Hybrid; USD 140,000 - 180,000; Full time

Job summary

OpenAI, Inc. is seeking a senior Field Service Engineer to build an operating model for critical electrical and mechanical infrastructure across a data center portfolio.

This field-oriented role emphasizes design, maintenance, operability, and reliability improvements with heavy emphasis on safety and standardizing practices. The ideal candidate will combine deep electrical or mechanical expertise with broad controls knowledge, lead staffing and vendor coordination, and travel up to 50% to

Qualifications

• 8+ years of hands-on experience supporting critical electrical, mechanical, or electromechanical infrastructure.
• Ability to troubleshoot across electromechanical and controls boundaries.

Responsibilities

• Lead field support for startup, commissioning, troubleshooting, repair, and reliability improvement across critical data center infrastructure.
• Serve as the senior technical owner for transformers, switchgear, UPS systems, generators, PDUs, protection and controls, chillers, cooling towers, pumps, CDUs, CRAH units, and associated control systems.
• Diagnose complex failures across power, cooling, controls, and hardware interfaces; drive corrective actions through validation.
• Build the field service operating model, including staffing recommendations, coverage, escalation paths, response expectations, spare-parts strategy, documentation, and performance metrics.
• Aid in hiring, development, and coaching other field service engineers and technicians while creating a culture of safety, technical rigor, accountability, and continuous learning.
• Partner with design, construction, commissioning, site operations, and hardware teams to improve maintainability, readiness, and lifecycle reliability.
• Manage OEM and service-provider relationships, technical escalations, repair plans, warranties, and sustained corrective action.
• Establish and improve safe work practices, including lockout/tagout, switching and maintenance procedures, MOPs, SOPs, EOPs, and incident response.
• Translate field learning into design feedback, preventive maintenance improvements, training, and reusable standards.

Skills

Electrical systems

Mechanical systems

Field engineering leadership

Troubleshooting

Stakeholder communication

Travel up to 50%

Education

Bachelor's degree in engineering

Tools

BMS/EPMS/SCADA/PLC

Job description

OpenAI, Inc. is seeking a senior Field Service Engineer to build an operating model for critical electrical and mechanical infrastructure across a data center portfolio.

This field-oriented role emphasizes design, maintenance, operability, and reliability improvements with heavy emphasis on safety and standardizing practices. The ideal candidate will combine deep electrical or mechanical expertise with broad controls knowledge, lead staffing and vendor coordination, and travel up to 50% to