Senior Field Service Engineer

Remote Worker LTD.; United States; Hybrid; USD 79,000 - 119,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Pension scheme

Life assurance

Private medical cover

Mobility opportunities

Employee referral program

On-call allowance

Job summary

ABB UK is seeking a senior engineer to lead field service and technical support for ABB DCS systems. You will deliver preventive and corrective maintenance, commissioning, and lifecycle services while acting as a senior escalation point.

You will mentor engineers, provide on-site and remote guidance, and manage key customer relationships. Travel throughout the UK and occasionally overseas is required, with a focus on safety and high-quality service delivery.

Qualifications

• Engineering degree or equivalent experience.
• Extensive process control engineering experience.
• Proven ability to lead and mentor others.

Responsibilities

• Deliver field service and technical guidance for ABB DCS systems.
• Lead complex fault-finding and risk assessments.
• Provide on-site and remote support with high safety and quality focus.
• Coach engineers and share best practices across the service team.
• Travel across the UK and occasional overseas as required.

Skills

Process control

Independent worker

Technical leadership

English communication

Education

BSc Engineering

Tools

DCS systems

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Team Leader

Lead the delivery of after-sales support for ABB Distributed Control Systems (DCS), providing senior-level remote and on-site technical expertise across breakdown recovery, preventative maintenance, commissioning, system modification and lifecycle services. Acting as a technical escalation point, you'll support customers with complex control system challenges while helping to develop colleagues and maintain the highest standards of safety and service delivery.

Our Team Dynamics

Our Service team works at the forefront of customer support, helping critical industrial processes operate safely, efficiently and reliably. Collaboration, technical excellence and continuous learning are central to how we work. As a senior engineer, you'll play a key role in supporting customers, mentoring colleagues and contributing to long-term customer success.

What's in it for you?

We want you to bring your expertise, leadership and problem-solving skills to a role where your work directly impacts customers across a wide range of industries. You'll have opportunities to broaden your technical knowledge, work with industry-leading automation technology and contribute to solving complex operational challenges.

Your Role and Responsibilities

In this role, you'll help customers maximise the performance and reliability of their control systems by delivering expert field service and technical guidance.

• Deliver expert field service support for ABB DCS systems, including preventative maintenance, corrective maintenance, system modifications, commissioning and lifecycle services.
• Act as the senior technical escalation point, leading complex fault finding, root-cause analysis, recovery activities and technical risk assessments.
• Provide advanced on-site, remote and out-of-hours technical support while ensuring safe, high-quality service delivery.
• Manage customer service activities and maintenance contract obligations, building trusted relationships and providing clear technical guidance and recommendations.
• Conduct lifecycle audits, feasibility studies and technical assessments, identifying improvement opportunities and supporting system evolution.
• Prepare accurate technical reports, service documentation, quotations support and recommendations, while identifying opportunities for additional service and lifecycle solutions.
• Coach and mentor engineers, deliver technical training, and share best practices, troubleshooting methods and lessons learned across the service organisation.
• Operate in accordance with ABB's Code of Conduct and all health, safety and environmental requirements, including participation in the on-call rota and travel throughout the UK and occasionally overseas.

Work model: home-office based (#LI-remote) with extensive travel through mainland UK and occasionally overseas.

Qualifications for the Role

• Degree-qualified in Engineering (BSc) or able to demonstrate equivalent engineering competence.
• Extensive experience in process control engineering, including customer-site support, maintenance, commissioning, fault finding and complex technical troubleshooting.
• Proven ability to work independently while supporting and developing others.
• Expert working knowledge of at least one Distributed Control System (DCS), with the ability to broaden expertise through training and practical application.
• Strong understanding of process control principles and industries reliant on industrial automation systems.
• Demonstrated technical leadership skills, including complex diagnostics, technical reviews and risk-based decision making.
• Commercially aware, with experience supporting customer relationships, contractual commitments and technically robust service proposals.
• Self-motivated, adaptable and collaborative, with strong communication skills and excellent written and spoken English.

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond.

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Private medical cover
• Generous bonus scheme
• Company car or cash for car allowance

For the 6th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.

More about us

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.

Join us. Be part of the team where expertise makes a real difference every day.

Run What Runs the World.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?