Senior Field Service Engineer

Veeco; Oregon (WI); On-site; USD 85,000 - 113,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Company Match

Employee Stock Purchase Plan (ESPP)

FSA

Life and Disability Insurance

Tuition Reimbursement

Employee Assistance Program

Job summary

Veeco, Hillsboro, Oregon, seeks a Senior Field Service Engineer to learn Veeco’s Laser-based Annealing technology and drive customer satisfaction. The successful candidate will support a strategic customer with installation, startup, sustaining and troubleshooting of semiconductor equipment.

We are looking for an engineer who can travel domestically and internationally to train and support accounts, build strong customer relationships, and improve equipment performance through hands-on service

Qualifications

• Bachelor's degree in Engineering or related technical field.
• Equivalent combination of education and experience will be considered.
• 8+ years in technical service, field service, or customer support.

Responsibilities

• Adhere to safety and confidentiality policies.
• Install, upgrade, test, warranty, and repair equipment per Veeco protocols.
• Isolate and resolve equipment malfunctions and document learnings.
• Assist with new processes, methods, and designs; propose improvements.
• Develop relationships with customers to ensure satisfaction and retention.
• Drive onsite activities and provide support for equipment, tech, and field aspects.
• Escalate tool actions and report daily activities in field service reports.

Skills

Semiconductor safety

Laser annealing

Communication

Machine vision

Electronics

Mechanics

Pneumatics

Robotics

Programming

System integration

Documentation

Customer relations

Attention to detail

Multi-tasking

Travel willingness

Education

Engineering degree

Tools

MS Office

Job description

About Veeco

You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

About Veeco

You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

Overview

Veeco is seeking an ambitious Senior Field Service Engineer eager to learn Veeco’s Laser based Annealing technology and drive customer satisfaction. The successful candidate will be responsible for supporting a strategic customer with the objective of adopting a new technology through installation and start up sustaining and troubleshooting of Semiconductor equipment.

We’re looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers.

• Position involves domestic and international travel (as needed) for training and support of other accounts. Position based in Hillsboro, Oregon near our customer site in.

Responsibilities

• Adhere to safety and confidentiality policies
• Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following up all customer’s and Veeco’s protocols related to safety and security
• Isolate and resolve equipment and systems malfunctions and take corrective action using model-based problem solving methods and able to document the learnings.
• Assist with the implementation of new processes, methods, and designs with the ability to suggest continues improvements.
• Develop relationships with the customer to ensure high customer satisfaction and retention
• Ability to drive onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site
• Escalate and communicate all tool actions/events and daily activities in field service reports and able to use that to improve knowledge and expertise

Qualifications

Bachler degree in Engineering or related technical preferably Electrical and Optical area and at least 8years of experience in a technical service, field service, or customer support position is required. An equivalent combination of education and experience will be considered.

Knowledge, Skills, And Abilities

• Experience with Semiconductor industry safety requirements and clean room environment
• Knowledge annealing laser annealing, or similar Optical/Laser semiconductor process equipmentpreferred such as background.
• Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers
• Knowledge of machine vision systems, electronics, mechanics, pneumatics, robotics, and computer programming.
• System integration, test, and debug skills and ability to review documentation including schematics to suggest game plans.
• Able to implement learnings from training and from previous experience to enable documented resolutions and improvements in the equipment performance.
• Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
• Ability to build excellent customer relationships
• Attention to detail and accuracy
• Ability to work under pressure to meet support deadlines in a multi-tasking environment
• Must be flexible for emergency call-in work
• Proficiency in Microsoft Office – Teams, Word, Excel, Outlook, and PowerPoint
• Ability to travel25%, occasionally on short notice; requires domestic/international travel for training and support of customer projects across multiple locations.

Salary And Benefits

The expected salary range for this position is $84,984.00 - $113,312.00, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay.

Other Benefits Include

• Medical, Dental, and Vision
• Employee Stock Purchase Plan (ESPP)
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Commuter Benefits
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.