Senior Field Service Engineer

FormFactor Inc.; Chicago (IL); On-site; USD 72,000 - 101,000; Full time

Job summary

FormFactor Inc. seeks a Field Service Engineer to execute maintenance and commissioning tasks related to metrology systems. Candidates should have a background in electrical engineering and 2-4 years of relevant experience, exhibiting strong problem-solving and customer communication skills. This role involves significant travel across the Southwest US.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• At least 2-4 years of experience in a similar field.
• Willingness to travel extensively.

Responsibilities

• Independent execution of preventive & corrective maintenance.
• Installation & commissioning of metrology systems.
• Professional customer communication.

Skills

Detail-oriented work

Problem-solving

Interpersonal skills

Communication skills in English

Education

Engineer or technician in electrical engineering or automation technology

Tools

MS Office

Job description

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In a world driven by the increased demand of technology, semiconductor manufacturers require a trusted partner to pioneer the frontiers of advanced integrated circuits (ICs). FormFactor, Inc (FFI) is the world's leading supplier of semiconductor test and measurement products that power electronic systems used in computing, consumer-technology, automotive, Artificial Intelligence (AI) and other applications. Our cutting-edge solutions are the driving force behind the testing of ICs that power electronic systems across computing, consumer technology, automotive, Artificial Intelligence (AI), and myriad other applications.

As a leading player in the semiconductor industry, FormFactor actively seeks out individuals who are not just employees, but passionate contributors eager to thrive in an ever-evolving landscape. At FormFactor, we are not just shaping the future of semiconductors; we are rewriting the narrative of innovation itself.

Our commitment extends beyond the technical realm to the very fabric of our culture. Rooted in our core values—Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People—we foster an environment where diverse perspectives are not only welcomed but celebrated. Join us in experiencing the exhilaration of collaborating with a dynamic team, pushing the boundaries of what's possible, and contributing to a workplace where your voice is not just heard but valued and empowered. Become an integral part of our journey as we collaboratively Form Our Future Together, setting the stage for a new era in semiconductor excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Independent execution of preventive & corrective maintenance at the customer's site.
• Installation & commissioning of metrology systems, probe systems and metrological accessories, including final acceptance and release of complete products and assemblies according to test and acceptance regulations
• Preparation of commissioning protocols and acceptance reports
• Technical training and instruction of FormFactor Field Service Engineers and customers
• Troubleshooting and repair of our equipment both as telephone support and at the customer's site
• Implementation and monitoring of technical escalations
• Professional customer communication
• Responsible for timely processing, documentation, invoicing and control of work orders, customer orders and service calls according to FormFactor guidelines
• Actively collaborate with other FormFactor departments to ensure continuous improvement of products
• Adherence to all health and safety requirements both internally and during customer service calls

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED

• Engineer or technician in the field of electrical engineering, automation technology or similar
• At least 2-4 years of experience in a similar field of activity is typically required
• Detail-oriented work and strong problem-solving skills
• Accuracy, punctuality, good team and interpersonal skills
• Good communication skills in English both verbally and in writing
• Good knowledge of common MS Office applications
• Willingness to travel extensively is required. Most travel will be in Southwest US, but could be elswhere.

The pay range for this role in Phoenix, AZ is between $72,100 and $100,250 and is dependent on the work location of the candidate selected. FormFactor maintains broad salary ranges for its roles in order to account for variations in education, training, skills, relevant work experience, business needs and market demands. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. The base pay range is subject to change and may be modified in the future. Benefits offered for this role include: medical, dental, vision, EAP, short-term and long-term disability, life insurance, flexible spending and savings accounts, 401(k), ESPP and paid time off.

FormFactor is committed to providing a work environment where everyone is treated with dignity and respect. We are an Equal Employment Opportunity (EEO) employer and are committed to compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of age, race, color, sex (including breastfeeding and related conditions), gender (including gender identity and gender expression), national origin, ancestry, sexual orientation, religion, physical or mental disability, marital status, registered domestic partner status, medical condition, military or veteran status, genetic characteristics or information, or any other legally protected characteristic. These protections extend to all employment and management decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations, and all other terms and conditions

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Manufacturing and Customer Service

• Industries

  Semiconductor Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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