Senior Field Service Engineer

FormFactor Inc.; Boulder (CO); On-site; USD 60,600 - 79,590; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Employee stock purchase plan (ESPP)

Quarterly profit-sharing bonuses

Flexible spending or savings accounts

Job summary

FormFactor Inc. in Boulder, Colorado is seeking a Senior Field Service Engineer to support Quantum Cryogenic product lines. This role involves delivering high-quality technical service and support to customers while collaborating with Engineering, Manufacturing, and Supply Chain for optimal system performance.

The ideal candidate will have a Bachelor's degree and a minimum of 2 years of related experience, including hands-on involvement with cryogenic systems. Extensive domestic travel is required.

Qualifications

• Bachelor’s degree in engineering or related field is required.
• Minimum 2 years of experience in a relevant field or equivalent work experience.
• Experience with cryogenic systems and customer support is preferred.

Responsibilities

• Perform maintenance at customer sites to ensure optimal system performance.
• Install and commission cryogenic systems, executing final system acceptance testing.
• Troubleshoot and repair equipment issues both remotely and on-site.
• Provide timely communication to customers for high-quality service.

Skills

Cryocoolers

Cryogenic Refrigerators

Cryogenic Systems

Cryostats

Customer Support

Field Service Engineering

Technical Problem-Solving

Microsoft Windows Office

Interpersonal Communication

Education

Bachelor’s degree

Minimum 2 years related experience

Job description

Forming Our Future Together

FormFactor, Inc. (NASDAQ: FORM) is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de‑bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Shift

The regular hours for this position are day shift.

Job Description

We are seeking a Senior Field Service Engineer to join our Boulder-based Service Team supporting our Quantum Cryogenic product lines. This role is a seasoned, hands‑on professional responsible for delivering high‑quality technical service and support to customers. The position works cross‑functionally with Engineering, Manufacturing, and Supply Chain to ensure reliable system performance, customer satisfaction, and continuous product improvement.

Key Responsibilities

• Perform preventative and corrective maintenance at customer sites to ensure optimal system performance.
• Install and commission FormFactor cryogenic systems, including executing final system acceptance testing per defined protocols.
• Troubleshoot, diagnose, and repair complex equipment issues both remotely (phone/email) and on‑site.
• Provide timely and professional customer communication to ensure a high‑quality service experience.
• Complete work orders, service reports, and documentation accurately and in alignment with company standards.
• Lead and resolve technical escalations, ensuring timely root cause identification and corrective actions.
• Collaborate cross‑functionally with Engineering, Operations, Quality, and Supply Chain to support product and process improvements.
• Develop, maintain, and improve service procedures, protocols, and technical documentation.
• Deliver technical training and instruction to customers, partners, and internal teams.
• Participate in ongoing training and certification programs to maintain and expand technical expertise.

Work Environment & Physical Requirements

• On‑site position operating in both office and manufacturing environments.
• Extensive domestic travel required, with occasional international travel.
• Ability to frequently bend, stoop, and lift equipment weighing 40–80 pounds; heavier items may require team lift or mechanical assistance.
• Work in confined spaces or controlled environments as required (e.g., cleanrooms, lab settings).

Skills

• Cryocoolers
• Cryogenic Refrigerators
• Cryogenic Systems
• Cryostats
• Customer Support
• Customer Support Training
• Detail‑Oriented
• Field Applications
• Field Service Engineering
• Industrial Maintenance
• Interpersonal Communication
• Microsoft Windows Office
• Project Organization
• Spare Parts Management
• Team Communication
• Technical Problem‑Solving
• Vacuum Pumps
• Vacuum Systems

Education & Experience

Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience. Required.

Pay Range

$60,600.00 – $79,590.00

Pay Range Explained

This role in Boulder, Colorado pays between $60,600.00 and $79,590.00 per year, depending on your experience, skills, and background. Pay may vary in other locations. We offer a full benefits package, including medical, dental, vision, life insurance, disability coverage, a 401(k) with company match, employee stock purchase plan (ESPP), and paid time off. You’ll also be eligible for quarterly profit‑sharing bonuses and flexible spending or savings accounts.

Equal Employment Opportunity Statement

FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.

Remote‑Eligible State Restrictions

For roles that are designated as remote‑eligible, employees cannot be located in: AL, AK, AR, DE, GA, HI, IL, IA, KY, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated; please check back with us if the state you live in is on the exclusion list. A role is remote‑eligible only when it is listed as “Remote” in the job location.