Principal Field Service Engineer

HPD; Boulder (CO); On-site; USD 72,100 - 94,605; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Paid Time Off

Flexible spending or savings accounts

Job summary

FormFactor, Inc. is seeking a Principal Field Service Engineer to support Quantum Cryogenic products based in Boulder, CO. In this role, you'll perform maintenance on cryogenic systems, lead installation activities, and serve as a technical escalation point for customer issues.

The ideal candidate will have at least 5 years of experience and strong communication skills. Benefits include medical coverage, 401(k) plan, and paid time off, ensuring a comprehensive support system for our team members.

Qualifications

• Minimum of 5 years related experience with a Bachelor's degree.
• Experience in a lead or mentorship role within field service.
• Familiarity with continuous improvement methodologies.

Responsibilities

• Perform preventative and corrective maintenance on cryogenic systems.
• Lead installation and commissioning activities.
• Communicate clearly with customers to ensure an exceptional service experience.

Skills

Cryocoolers

Cryogenic Refrigerators

Customer Support & Training

Technical Support

Microsoft Office

Salesforce Field Service Lightning

Education

Bachelor’s degree in a relevant field

Tools

Cryogenic Systems

Vacuum Pumps & Systems

Job description

FormFactor, Inc. (NASDAQ: FORM) is a leading provider of test and measurement technologies supporting the semiconductor product life cycle.

We are seeking a Principal Field Service Engineer to support our Quantum Cryogenic product line in Boulder, CO.

Key Responsibilities

• Perform preventative and corrective maintenance on cryogenic systems at customer sites.
• Lead installation and commissioning activities, including final system acceptance in accordance with defined protocols.
• Diagnose, troubleshoot, and repair complex equipment issues via on-site visits, telephone, and email support.
• Serve as a technical escalation point, managing and resolving advanced customer and system issues.
• Communicate clearly and professionally with customers to ensure an exceptional service experience.
• Complete work orders, service reports, and documentation accurately and within established timelines.
• Develop, maintain, and continuously improve service procedures, protocols, and technical documentation.
• Partner cross‑functionally with Engineering, Operations, Quality, and Supply Chain to support product improvements and reliability initiatives.
• Deliver technical training and instruction to customers, field engineers, and internal teams.
• Participate in ongoing training and certification programs to maintain and expand technical expertise.
• Provide input into service strategy, tools, and processes to enhance operational efficiency and customer satisfaction.

Preferred Qualifications

• Experience supporting quantum computing, semiconductor, or cryogenic systems.
• Prior experience in a lead or mentorship role within field service.
• Familiarity with continuous improvement methodologies (Lean, Six Sigma, etc.).
• Experience developing technical training materials or service documentation.
• International field service experience.

Work Environment & Physical Requirements

On‑site role based in Boulder, CO, operating within office, lab, and manufacturing environments. Extensive travel required, including frequent domestic travel and occasional international assignments. Requires lifting and moving equipment weighing 40–80 pounds (with assistance for heavier items), bending, stooping, and working in confined spaces. Work in technical environments including labs and customer facilities.

Key Skills

• Cryocoolers, Cryogenic Refrigerators, Cryogenics, Cryogenic Systems, Cryogenic Testing, Cryostats
• Customer Support & Training, Technical Support, Detail‑Oriented, Field Service Engineering
• Industrial Maintenance, Interpersonal Communication, Microsoft Office, Project Organization
• Salesforce Field Service Lightning, Spare Parts Management, Team Communication, Technical Problem‑Solving, Vacuum Pumps & Systems

Education & Experience

• Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years with a Master’s degree; or a Ph.D. without experience; or equivalent work experience.

Compensation

Required Pay Range: $72,100.00 – $94,605.00 per year, depending on experience, skills, and background.

Benefits

• Medical, Dental, Vision, Life Insurance, and Disability coverage
• 401(k) with company match and Employee Stock Purchase Plan (ESPP)
• Paid Time Off, quarterly profit‑sharing bonuses, flexible spending or savings accounts

Equal Employment Opportunity

FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to recruitment, hiring, training, promotions, and compensation.